Systems Engineer
Seven Seas Computers
مجموع سنوات الخبرة :14 years, 0 أشهر
IT Systems Support Engineer
Seven Seas Computers LLC, Dubai
(Jan 2013- Till Now)
Currently working as IT Systems Support Engineer in Seven Seas Computers Abu Dhabi and worked for various clients/projects like Jumeirah Etihad Towers Abu Dhabi, Glaxo-Smith-Kline Dubai, Dubai World Trade Center, Etc
Taking and assigning the Incidents to team members
Managing and configuring active directory services on 2008 domain controller
Creating users, groups and assigning share permissions, Group policies
Exchange server 2010 administration for user mail box access and permissions
Daily and monthly backup using Symantec Backup Exec
PABX and IP phone management using Avaya Site Administrator
Managing wireless controllers and access points using Aruba Controllers and Air Wave
Configuring and Managing IPTV using VDA Interactive Systems (Receiver configuration, End point setup box configuration, channel download/uploading, Menu updates)
Proficient in VPN using junose pulse
Configuration of HP/3COM switches, Create and Configure VLANs, Configure switch ports, switch stacking
Configure alert for triggering email for critical alerts to network switches, servers and UPSs
Troubleshooting of the issues related to KIOSK machines
Citrix and thin print client installation and configurations
Managing and configuring the hotel applications like Opera, Hotsos, FCS, Adaco, Resortsuite, Epicure
Managing and configuring POS (Micros work stations, EMC, RMC, Micros IDN and Network printers)
Meeting\ Events support via various means like webex, live meeting, VNOC devices
Consulting and support for various hotel Guest devices
Migration of client OS- Windows Xp to Windows7 (ENBD Win7 Migration Project)
Taking backup and restore of user’s data using windows easy Transfer
Diagnose and repair hardware problems, troubleshot network issues
Troubleshoot, analyze and fix all end users network and system related problems
Printer/Fax/scanner configuration and support
Set up and Installation of various banking software like Bank of America, JP Morgan Chase
Support for various bank application software like finacle, finone, tracksoft, etc
Undertaking the day-to-day activities like user profile creation, password reset, file sharing, Disk quota management, etc
Installing and administering network services like ADS, DNS, DHCP, FTP, etc
Create and Manage Users, Groups and Mailing lists in Active Directory
Configuring, managing and troubleshooting user related issues on server level by using Active Directory
Restricting user by implementing group policy and system policy
Managing file server and print server
Installing and configuring network as well as Local printers
Installation & troubleshooting on MS-Outlook & other business applications
Conducting periodic checks on desktops & laptops for necessary software updates, Installing/Updating Windows Security Patches wherever required
Installation & monitoring of antivirus client software and updating virus definitions
Backup & Restore of users data
Electronic Circuit Design, Digital Electronics, LIC, DSP, Computer Organization & Architecture, Analog Telecommunication, Digital Communication Techniques, Computer Programming and Computer Networking