General Manager
Hard Rock Cafe
مجموع سنوات الخبرة :25 years, 11 أشهر
Achievement in Hard Rock Cafe, Hyderabad
◇ Won Times Nightlife Award 2011 for Best Bar and Live Music
◇ Organised multiple Spike Events of International Bands
◇ Budgeting for the entire Cafe
◇ Maintained international standard as per the specification of Hard Rock International
◇ Handling Admin, Licensing and all other legalities
◇ Single-handedly responsible for the overall functioning of the Cafe
Significant Highlights:
◇ Successfully handled Bar and Restaurant with sitting capacity of 180 and floating capacity of 700
◇ Managing all the departments of the Cafe
◇ Handled Food Festivals and promotions like Burger Festival, James Bond Martini Festival, Mexican Fiesta, IPL, Cricket World Cup, etc.
Achievement in Fortune Park Panchwati, Kolkata
◇ Started the property as a Preopening Food & Beverage Manager
◇ Setting the service design in all Food & Beverage Outlets
◇ Preparing the Menu and the Beverage List in co-ordination with the General Manager
◇ Budgeting for the entire Food & Beverage Department
◇ Recruitment of skilled Managers, Supervisors and down the line staffs
◇ Doing successful events like Bengali Food Festival, Kebab Festival, Oktoberfest, Sizzler Promotion, Paratha Promotion etc.
Significant Highlights:
◇ Experienced as a Pre-opening HOD.
◇ Successfully handled Bar and Restaurant with sitting capacity of 160 approx.
◇ Actively involved in planning food festival
◇ Significantly contributed to the success of Mexican, Seychelles, Spanish, Pizzas, Sizzlers & World Cup Festivals and Outdoor Catering sponsored by Multinational Companies in Kolkata
◇ Attended 6 months course on Commitment to Excellence and Certificate Course in Departmental Training
◇ Instrumental in opening Oriental Specialty Restaurant at ITC Sonar Bangla Sheraton and Towers
◇ An active Pre-opening Member of Tantra (Disco Theque), biggest Disco in India at The Park, Kolkata
◇ Effectively managed the Chinese Specialty Restaurant at Le Royal Meridien, Mumbai
Achievement in Hard Rock Cafe, Hyderabad
◇ Won Times Nightlife Award 2011 for Best Bar and Live Music
◇ Organised multiple Spike Events of International Bands
◇ Budgeting for the entire Cafe
◇ Maintained international standard as per the specification of Hard Rock International
◇ Handling Admin, Licensing and all other legalities
◇ Single-handedly responsible for the overall functioning of the Cafe
Significant Highlights:
◇ Successfully handled Bar and Restaurant with sitting capacity of 180 and floating capacity of 700
◇ Managing all the departments of the Cafe
◇ Handled Food Festivals and promotions like Burger Festival, James Bond Martini Festival, Mexican Fiesta, IPL, Cricket World Cup, etc.
Achievement in Fortune Park Panchwati, Kolkata
◇ Started the property as a Preopening Food & Beverage Manager
◇ Setting the service design in all Food & Beverage Outlets
◇ Preparing the Menu and the Beverage List in co-ordination with the General Manager
◇ Budgeting for the entire Food & Beverage Department
◇ Recruitment of skilled Managers, Supervisors and down the line staffs
◇ Doing successful events like Bengali Food Festival, Kebab Festival, Oktoberfest, Sizzler Promotion, Paratha Promotion etc.
Royal Caribbean Cruise Line, Miami, Florida Dining Room Supervisor May '06 -Aug 07
Royal Orchid Central Hotel, Bangalore Restaurant Manager Dec '04 - Mar '06
Royal Caribbean Cruise Line, Miami, Florida Dining Room Personnel Jan '04 - Dec '04
ITC Sonar Bangla Sheraton & Towers, Kolkata Team Leader Jan '03 - Dec '03
Le Royal Meridien, Mumbai Supervisor Mar '01 - Jan '03
The Park, Kolkata Food & Beverages Assistant Apr '98 - Feb '01
Key Deliverables:
Customer Relationship Management: ◇ Focussing on maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements.
◇ Organising catering events in coordination with requirements of the clients.
◇ Ensuring high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems.
Resource Management: ◇ Conducting hygiene inspections and conveying feedback to operating staff as well as managers for gaps in actual Vs standardised norms.
◇ Performing regular physical inventories of food & bar supplies, and assesses projected needs; orders all food & bar supplies for daily operation operations.
Team Management
◇ Hiring, training and supervising the work of food & beverage, kitchen and subordinate staff.
◇ Arranging orientation and training programs for the new recruits.
◇ Managing and monitoring the performance of multi-skilled work force and conceptualising need-based training programs for their overall career development.
◇ Conducting practical and theoretical training programs, to enhance skills and motivational levels.
F & B Operations: ◇ Handling Food & Beverage, Banquet, Conference and formal dining reservations and coordinating with guests for resolving their concerns/ needs and specialised in handling Wedding bookings.
◇ Supervising entire Restaurant Operations; inclusive of formulating & implementing the department's Standard Operating Procedures.
◇ Managing all aspects of service management involving ambiance management, in-house banqueting, outdoor catering, party service, etc.
◇ Diploma in Hotel Management and Catering Technology from NIPS School of Hotel Management, Kolkata, recognised by AICTE Food & Beverages in 1998. Training Attended ◇ Undergone 6 months Industrial exposure training in Taj Ganges, Varanasi, in the year 1996. ◇ Qualified in professional course in Computer Studies - MS Office, MS DOS & WordStar.