Assistant Vice President
Oversea-Chinese Banking Corporation LImited's
Total years of experience :14 years, 3 Months
1) Direct and prioritize daily activities for the Microservice Application Support team,
focusing on Corporate and Consumer Internet Banking.
2) Overseeing resource quotas, Horizontal Pod Autoscaler (HPA), memory allocation, and monitoring/scaling/restarting pods for a portfolio of over 600 Microservices.
3) Designing and configuring Kibana dashboards tailored to critical applications, incorporating API performance, error code tracking, and keyword monitoring for comprehensive visibility and analysis.
4) Led incident, problem, and capacity management initiatives, notably addressing major incidents and conducting comprehensive reviews across all applications.
5) Initiating stakeholder notifications and providing Root Cause Analysis (RCA) documentation promptly during major incidents.
6) Collaborated with the Infrastructure Team to coordinate Bank-wide activities such as operating system patching, database upgrades, and business continuity planning (BCP) exercises.
1) Leading a team of 12 members for Investment Banking support, specializing in Fixed Income and Equity. Managing shifts across multiple regions including India, Singapore, London, and Zurich.
2) Fully engaged in the onboarding process of Level 1 (L1) support services into Capgemini.
3) Conducting data volume trend analysis and presenting reports to the Service Delivery Board.
4) Coordinating with vendors like Bloomberg, Reuters, and Telekurs to resolve and analyze various data issues.
5) Engaged with Azure Cloud Platform, overseeing pipeline monitoring within Data Factories and conducting analysis through DataBricks Cluster logs. Collaborated with Microsoft in resolving major issues and provided recommendations for continuous service enhancement.
6) Engaged in Change Management processes, meticulously reviewing all artifacts to
mitigate issues post-production changes.
1) Managed the migration of Informatica from version 7.1 to 8.6.
2) Creating and implementing new PL/SQL procedures and queries.
3) Conducting unit testing and integrating testing, coordinating user acceptance testing (UAT) and facilitating production releases. Providing production support spanning from database to graphical user interface (GUI).
Bachelor of Engineering in Electrical and Electronics Engineering