Operation Manager
Associate Courier Cargo & Co- Loaders
Total years of experience :13 years, 3 Months
· Joined as Computer Operator and was promoted as Airport operation Manager of the company in 3 Months.
· Managing all operations including management of airport staff on the Delhi International Cargo terminal.
· Quickly and effectively solve customer queries.
· Handling of all customer queries related to cargo and courier services.
· Joined as front office executive and was promoted as Chief Coordinator of the company in two weeks.
· Managing accounts on an online accounting portal “ZOHO”.
· Support sales reps in opening new accounts and upgrading existing service.
· Quickly and effectively solve customer queries.
· Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
· Handling of all customer queries related to travel packages.