Project Manager
IBM INDIA PVT LTD.
Total years of experience :23 years, 10 Months
Skills and Responsibilities:-
Managing FMS, Email Infrastructure, Datacenter Operations.
Managing Helpdesk and technical team for resolving escalated technical calls
Working with pre sales team for POC of new IBM softwares.
Major Responsibilities:-
• Initiate IT infrastructure projects, determine costs, allocate resources & ensure timely delivery.
• Data Center operation management.
• Hire, train & supervise a team of 15+ system administrators for providing e-mail, data center operations and helpdesk support.
• Proactively identify & explore innovative, cost effective solutions to improvise service levels & reduce the infrastructure cost & support effort.
• Define IT policies relating of security, email/internet usage & ensure implementation of the same.
• Proactively plan for IT infrastructure to handle the planned growth in company size.
• Designed & managed the networks of the various remote locations & integrated with central location.
Technical:-
• Perform Lotus Domino Server Administration activities and resolve issues escalated by incident management team.
• Manage project for implementing Ironport secure gateway device.
• Performing Server upgrade activities as on when required.
• Managing Domino Dpars on AIX servers.
• Analyze and resolve server performance and crash issues.
• Monitoring, Backup and Disk Space reports
• Monitor BlackBerry services
• Monitoring TSM servers for backup’s
• Monitoring CSLD for mail archival
• Planning for new server deployment.
• Maintaining Lotus Application Servers.
• Maintaining Domino Servers and Users.
• Registering New Servers, Organization Units and Users.
• Recertifying and moving Mailbox of users from one server to another as per the request of user within the giving frame time.
• Mail Monitoring on the Hub Server and at SMTP server using Domino Administrator console.
• Managing policies on Ironport device for incoming/outgoing mails.
• Leading as a key member in projects, preparing project plan as per the requirements.
• Managing Blackberry Enterprise server for mail and calendar replication.
• Configuration of Blackberry users on Handheld and on server, Maintain & check SMTP mail flow status on BES, Plan & Instruct GPRS connectivity to remote users.
• Managing Hutch Mail server for mail and calendar replication.
• Configuring Lotus Notes mobility for mobile users.
• Maintaining program document for weekly scheduled automated tasks.
• Managing the SSL certificates renewal & configuring them on yearly basis.
• Monitoring daily calls and replication reports.
• Preparing shift roster for 24 X 7 supports.
• In Coordination with Email Manager Designed and implemented the Disaster recovery for mail access & database replication in case of disaster.
• Troubleshooting Lotus Notes problem on Server end as well as Client end
• Maintain MX records and mail tracking wrt requirement.
• Coordinate with ISP to maintain mail management, check and restrict spamming, block unwanted web addresses.
• Maintain cluster replication and emergency switch over from one to other server.
• Maintain & Monitor Database size, Access control, Autogeneration of email, calenders and Address books.
• Local replica creation and configuration for remote user to access via VPN.
• Maintain Inotes, online support to users.
• Handling administration of Domino Documentation & Domino Sametime server & Client.
• Managing Lotus Sametime server for Chat.
• Acting as Team Leader & Lotus Domino Administrator for Voltas
• Managing the team of 9 engineers & 1 helpdesk.
• Administering Lotus Domino servers R 6.5 & also mail monitoring for all over India.
• Creation, Recertification & deletions of Ids.
• Planning for new server deployment.
• Maintaining Lotus Application Server.
• Managing on site FMS and Engineer management.
• Providing as and when require quotation for hardware materials with the help of CMS BackOffice.
• Taking follow-ups with customers for payment.
• Maintaining Windows 2000 servers, administering Active directory users & DHCP Servers.
• Installing new 2000 servers and configuring in domain.
• Providing Citrix client support for users.
• Taking Customer feedbacks every month.
• Asset Management through SAAZ.
• Monitoring daily call reports and creating MIS reports for every month.
• Providing Technical Assistance to customer as and when required.
• Maintaining Antivirus server (TREND) for 3 locations of Voltas.
• Administering the farm of CITRIX server and taking care of day-to-day problems.
• Taking backup for Mumbai Location through Arc serve.
• Maintaining Asset database for all Voltas Location as per the ISO standards.
• Handled migration of Lotus Notes from R 4.5 to Domino R5 at around 79 branches of UTI Bank in India.
• Maintaining Domino Servers and Users
• Registering Servers, Organization Units and Users.
• Recertifying and moving Mailbox of users from one server to another as per the request of user within the giving frame of time.
• Managing the Domino database/Replication, Backup
• Mail Monitoring on the Hub Server and at SMTP server using Domino Administrator.
• Solving problems related Domino server as well as client from all locations using remote control software such as TNG RCO and Net meeting.
• Coordinating with branches of UTI Bank regarding Network related Issues as well as Desktop related calls.
• Providing Telephonic support and First level diagnosis.
• Conducting Branch visits at branches in Mumbai region.
• Implemented Domain Model at branches in Mumbai region
• Scheduling Backups and Restoration drills at Data center
• Generating and Maintaining log files of backup.
• Vendor Management
• Administration for anitivirus management console (e.g. Macfee/Netshild).
• Asset Management using TNG
• Maintaining documentations on user management and backup procedures.
• Strictly following the Escalation Matrix defined.
• Maintaining the fileserver (platform Windows NT 4.0 Windows 2000)
• Maintaining Novell Server (3.1, 4.1 & 5)
• User management and space management on the servers.
• Maintaining the ISO documents for several processes.
• Maintaining weekly and Monthly reports of the Lotus notes Ids created and recertified.