Senior Business Systems Analyst
Epsilon
مجموع سنوات الخبرة :11 years, 6 أشهر
• Conducted Business Analysis activities for various accounts.
• Managed requirements life cycle by leveraging Requirement Traceability Matrix
• Designed solutions for data injection, data extraction and cleaning and cleansing of dirty data from the system by performing data analysis and data research in SQL and Excel.
• Contributed to many SDLC phases of multiple new customer data pipelines that fed an Enterprise Digital Marketing initiative for the McDonalds Account as a Subject Matter Expert.
• Managing client and stakeholder relationships by acting as the voice of the delivery team
• Researched and delivered artifacts that included database design and architecture, process for inbound and outbound data transfer for the ExxonMobil Account.
• Successfully designed and implemented process improvement strategies for the McDonald’s team resulting in a 20% improvement in delivery timelines and resource/time utilization
• Wrote a white paper on how organizations should leverage CRM to increase business and ideated a framework for organizations to generate return on investment for CRM
• Assisted the Accounts Manager in Project Management, LOE Calculation and Analysis, Estimation and Budgeting
• Mentored and Trained Incumbent Business System Analysts in the organization.
• Performed as a Functional Consultant and Lead BA - responsible for Requirement Gathering, Product Demo, Elicitation sessions and converting them to different tangible deliverables such as functional specifications, workflow/process diagrams, data flow/data model diagrams.
• Upskilled as an SME for reporting solutions within the Advantage and infoAdvantage team.
• Acted as principal, executive ‘point of contact’ between clients, and cross-functional internal teams
• Reviewed business analysis artifacts created by associate resources in the team.
• Conducted FSD review Sessions for the development team
• Conducting requirements training sessions and developing best practices for product delivery
• Facilitated Knowledge sharing within the team by acting as the central point of contact and maintaining the knowledge repository.
• Worked with the CGI’s Senior Management Team as a Change Agent/Initiator to develop, maintain and execute a training calendar for both new joiners and lateral hires to promote a continuous learning culture.
• Worked with multiple stakeholders at various organizational levels to decide, define, prototype and build reporting and visualization solutions to the HRM modules of the Advantage ERP suite
• Researched prototyped and generated billable work from the client for the product that accounted for $150K in additional revenue and engagement of 2 Developers, 2 Business Analysts with the infoAdvantage product
• Setup and gave Demo for stakeholders for the visualizations created by the Advantage BI 4.0 team
• Prioritized requirements based on criticality and resource availability
• Owned Product Backlog Refinement and Management for infoAdvantage team.
• Trained and onboarded a group of 5 new joiners to the project by taking up the role of a facilitator and mentor.
• Translated stakeholder requirements into tangible functional, Universe designs and ETL designs
• Participated in Gap & Feasibility Analysis and Managed Requirement Traceability Matrix
• Prepared Documentation of Release notes, report user guide, dashboard user guide, etc.
• Wrote and executed System test scripts including various business scenarios for Dashboards and Reports.
• Reviewed automation test scripts and manual test cases for the Software Quality Assessment team
• Reviewed and analyzed defects from both Development and Maintenance phases of the product.
• Wrote and reviewed System test cases used by the SQA team with guidance from Senior BA
• Executed System test scripts including various business scenarios in the absence of dedicated QA
• Performed shakedown testing and user acceptance testing in the final project with guidance from Senior BA
Master of Business Administration in Human Resource Management from The Oxford College of Engineering, under Visvesvaraya Technological University with 66.5% marks
Bachelor of Science in Electronics from Taliparamba Arts and Science College, under Kannur University with 71.5% marks