Shreha Gupta

• Manage end-to-end AR and collections lifecycle for a $29.5M, 90+ hotel Holiday Inn Express (HIEX) portfolio
across mainland China, using Oracle ERP (PeopleSoft), HighRadius, Merlin, SmartPay, AVOXI
• Drive resolution of aged and disputed receivables across a 90+ hotel portfolio, ~22.5% of IHGs ~400 HIEX
hotels in mainland China, partnering with General Managers and Finance Controllers
• Perform account reconciliations, unapplied cash research, and cash application across the portfolio to
maintain accurate, audit-ready records
• Assess bad debt provisions and lead structured, risk-based account reviews in compliance with legal and
credit policies
• Prepare monthly financial and aging reports supporting month-end, quarter-end, and year-end close
• Maintain up-to-date customer records, call logs, and documentation, ensuring data accuracy, compliance,
and audit readiness

• Conducted quality assurance checks on digital music content against iTunes and Spotify standards
• Validated and corrected metadata (artist, album, track-level data) across high-volume content pipelines
• Partnered with stakeholders in China and Taiwan to resolve content accuracy and localization discrepancies
• Reduced recurring content errors through systematic QA review, improving overall delivery reliability

• Translated marketing requests (Chinese ↔ English) to support timely global asset delivery
• Provided interpretation support for cross-border stakeholder communication across multiple time zones
• Delivered error-free translations under strict deadlines across concurrent project requirements

• Researched political developments across India, Nepal, and China, and COVID-19 vaccine policy in South
Asia, contributing to institutional reports and seminars Co-authored research publications and blogs under the guidance of Mr. Ashok Kantha, Former Ambassador
of India to China