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Shruti Pardeshi, Quality Assurance, Monitoring & Testing Analyst — ICRM

Shruti Pardeshi

Quality Assurance, Monitoring & Testing Analyst — ICRM·Citicorp Services India Pvt Ltd

India

Master's degree, Insurance And Financial Risks Studies

Work experience

Total years of experience: 5 years, 10 months

Quality Assurance, Monitoring & Testing Analyst — ICRM

September 2021 - Present

Citicorp Services India Pvt Ltd

Pune, India

September 2021 - Present

CAO Testing (Second Line of Defense)
• Lead independent compliance testing and QA reviews across MCA controls within the 2LOD framework, identifying control
gaps and strengthening governance oversight.
• Challenge and validate first-line MCA testing, improving testing quality, consistency, and adherence to enterprise control
standards.
• Assess control design and operating effectiveness through risk-based testing methodologies, identifying weaknesses across
the control environment.
• Identify control gaps, testing deficiencies, and compliance risks; drive timely escalation and remediation through structured
issue management, including root cause analysis and corrective action planning.
• Perform Control & Monitoring Design Assessments (CMDA) to evaluate control adequacy and strengthen monitoring
frameworks.
• Extend testing coverage to Model Risk Management Standards (MRMS) controls, assessing control design and operating
effectiveness in line with governance requirements.
• Partner with business, risk, compliance, and control stakeholders to resolve findings and enhance control effectiveness.
• Deliver governance reporting and risk insights that support management decision-making and control effectiveness
monitoring.
• Design and implement automation solutions (Excel, Power Query, GenAI tools) for intake form generation and test script
review, improving testing efficiency and reporting accuracy.
• Serve as subject matter expert (SME) for testing and QA methodologies; coach team members and review deliverables for
quality and consistency.

Company industry:
Banking

Quality Monitoring Analyst

September 2021 - Present

Citi - India

Pune, India Hybrid

September 2021 - Present

• Conducted Control Design Assessments (CDA), quality monitoring, and control testing for first-line risk and control
functions.
• Evaluated control design and operating effectiveness, identifying control gaps, operational risks, and process deficiencies.
• Performed transactional testing and process reviews to assess adherence to internal controls, policies, and regulatory
requirements.
• Supported governance and risk management activities through testing documentation, reporting, issue escalation, and
remediation tracking.
• Conducted root cause analysis and partnered with stakeholders to implement corrective actions and strengthen control
environments.
• Acted as subject matter expert (SME) for control testing and monitoring, mentoring team members and driving knowledge
sharing initiatives.

Company industry:
Banking

Senior Fraud Analyst — Retail Banking Fraud Operations

September 2021 - Present

Citi - India

Pune, India Hybrid

September 2021 - Present

• Conducted fraud investigations and account risk assessments to identify suspicious activity, fraud exposure, and operational
risk indicators.
• Performed transaction monitoring and investigative reviews across retail banking deposits and account activity.
• Reviewed customer accounts and deposited instruments for irregularities, alteration indicators, and suspicious transaction
patterns.
• Conducted KYC and Customer Due Diligence (CDD) reviews using internal and external verification tools to support AML
compliance.
• Mentored team members and trained new hires on fraud investigation processes across multiple portfolios.
• Maintained 100% accuracy across internal and external audits, ensuring regulatory compliance and policy adherence.

Company industry:
Banking

Branding & Communication Volunteer

September 2021 - Present

Pune Women’s Network

Pune, India Hybrid

September 2021 - Present

supported employee engagement, branding, and
communication initiatives across organizational events. in diversity & inclusion, and corporate volunteering programs.

Company industry:
Banking

Mortgage Processor — JPMC Account

October 2019 - October 2020

Mphasis Ltd

Pune, India

October 2019 - October 2020

• Processed mortgage applications and reviewed documentation for accuracy, completeness, and compliance with
operational requirements.
• Supported loan processing activities while maintaining adherence to internal procedures and service standards.
• Conducted team knowledge-sharing sessions and supported onboarding for new associates.

Company industry:
IT Services

Education

Manipal University

January 2026

January 2026

Master's degree, Insurance And Financial Risks Studies

India

Pune University

January 2019

January 2019

Bachelor's degree, Computer Science

India

Skills

BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
COMPLIANCE TESTING
Intermediate
COMPLIANCE TESTING
Intermediate
GOOD GOVERNANCE
Intermediate
GOOD GOVERNANCE
Intermediate
INTERNAL AUDITING
Intermediate
INTERNAL AUDITING
Intermediate
OPERATIONAL RISK MANAGEMENT
Intermediate
OPERATIONAL RISK MANAGEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
RISK MANAGEMENT
Intermediate
RISK MANAGEMENT
Intermediate
ROOT CAUSE ANALYSIS
Intermediate
ROOT CAUSE ANALYSIS
Intermediate
SARBANES OXLEY ACT SOX COMPLIANCE
Intermediate
SARBANES OXLEY ACT SOX COMPLIANCE
Intermediate
USER CONTROLS
Intermediate
USER CONTROLS
Intermediate

Languages

English

Expert

Hindi

Native Speaker

Hobbies and interests

Travelling