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Shuaib Evans, TECHNICAL LEADER – DEVELOPMENT & SUPPORT

Shuaib Evans

TECHNICAL LEADER – DEVELOPMENT & SUPPORT·5CA

South Africa

Diploma, Information Technology

Work experience

Total years of experience: 8 years, 5 months

TECHNICAL LEADER – DEVELOPMENT & SUPPORT

January 2024 - Present

5CA

Utrecht, Netherlands Remote

January 2024 - Present

• Architected and led development of React/Node.js/MySQL workflow automation system, delivering 25% error
reduction and establishing real-time KPI tracking capabilities across organization
• Directed 15+ member distributed technical team to 95%+ quality standards and 20% operational efficiency gains
through implementation of agile methodologies and continuous improvement culture
• Established comprehensive mentorship and code review program, elevating team KPI attainment to 90%+ and
fostering culture of technical excellence and knowledge sharing
• Managed enterprise Salesforce CRM environment and generated strategic executive dashboards, translating data
analytics into 25% uplift in KPI-related revenue and business outcomes
• Mentored technical team members and championed knowledge-sharing initiatives, contributing to organization
wide competency development

Company industry:
Call Centers & Customer Care Outsourcing

SENIOR FULL-STACK DEVELOPER

October 2018 - Present

Evtech Solutions

Johannesburg, South Africa Remote

October 2018 - Present

• Architected and built scalable, high-performance applications using React, PHP, Node.js, and MySQL, driving 20%
increase in user engagement and maintaining 99.9% uptime SLA
• Accelerated development cycles by 40% and significantly enhanced system reliability by implementing Docker
containerization, microservices patterns, and continuous deployment pipelines
• Optimized frontend performance by 15% through React best practices and advanced optimization techniques;
reduced production bugs by 30% via rigorous code reviews
• Developed RESTful backend APIs with PHP and Node.js, improving data processing efficiency by 20% and
reducing API response times by 25%
• Maintained strong business continuity with Evtech Solutions through ongoing part-time consulting, advising on
architecture improvements and executing critical bug fixes for live production systems

Company industry:
Software Development

CLOUD SUPPORT ENGINEER

January 2021 - January 2022

Amazon

London, United Kingdom Remote

January 2021 - January 2022

• Supported enterprise AWS solutions and infrastructure, utilizing CloudWatch and advanced monitoring to ensure
99%+ availability and 20% faster incident response times
• Collaborated with DevOps teams to enhance system reliability by 15%, automated manual tasks reducing
workload by 25%, and implemented cost optimization strategies
• Led incident response coordination and root cause analysis, minimizing customer downtime and improving
MTTR across critical systems

Company industry:
Internet & E-commerce

SENIOR IT REMOTE SUPPORT ENGINEER

January 2018 - October 2018

Discovery Health

Other

January 2018 - October 2018

• Provided enterprise IT support to 15, 000+ end-users, achieving 98% first-contact resolution rate
• Implemented critical security patches and vulnerability assessments, reducing security incidents by 20%
• Led workflow documentation and process optimization initiatives, improving team efficiency by 15%

Company industry:
Other Healthcare Services

Education

Torque IT

December 2017

December 2017

Diploma, Information Technology

South Africa

GPA (rating): Excellent

GPA (rating): Excellent

Skills

CLOUD COMPUTING
Intermediate
CLOUD COMPUTING
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
DATA MODELING
Intermediate
DATA MODELING
Intermediate
FLUX REACT JS
Intermediate
FLUX REACT JS
Intermediate
FULL STACK DEVELOPMENT
Intermediate
FULL STACK DEVELOPMENT
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
NODE JS JAVASCRIPT LIBRARY
Intermediate
NODE JS JAVASCRIPT LIBRARY
Intermediate
PHP SCRIPTING LANGUAGE
Intermediate
PHP SCRIPTING LANGUAGE
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate

Social profiles

Personal Website
Personal Website

Languages

English

Native Speaker

Afrikaans

Expert

Training and Certifications

Certifications
Google Ads Search Certification
Google Analytics Certification
CompTIA Network+ (CompTIA Certified Associate, Network Infrastructure)
CompTIA A+ (CompTIA Certified Associate, IT Operations)
AWS Solutions Architect Associate Certification
NQF Level 4 Information Technology

Hobbies and interests

Reading