hotel restaurant manager
Vishraanti Beach Resort
Total years of experience :7 years, 6 Months
Maintained high accuracy rate in regards to financial transactions & oversaw error free processing of cash, online & credit card transactions.
Maintained & processed invoices, deposits & money logs.
Rapidly identified & diplomatically addressed customer complaints to achieve high levels of satisfaction & loyalty.
Greeted & interacted extesively with customers, promoting specials & providing details regarding key products offerings.
Monitored staff performance, enforcing adherence to policies, procedures, regulations, health code, license requirements & top service standards.
Check outlets before, during and after shift for proper set-up & cleanliness.
Aid on the floor during entire meal periods and ensure adequate coverage.
Ensure guests are satisfied by assisting with serving, seating & communicating with the kitchen & striving to speak to all the guests.
Resolved guest complaints according to hotel policy in a professional manner.
Ensure staffs greets guests in a friendly & courteous manner & explained any specials or promotions.
Worked with unhappy guests making certain they leave pleased & return.
