Shubham أهير

Owned end-to-end Risk Analytics APIs and Entreda Unify Platform as backend tech lead (Indexnine).
Delivered feature enhancements for Endpoint Device Monitoring and Integrated Risk Analytics at Smarsh.
Developed, led and integrated snap.observe Observability module; reduced average time to fix critical issues using
OpenTelemetry and JaegerUI for the Smarsh Platform.
Successfully designed, built, tested and delivered the integration of various LLMs using spec-driven development and
Cursor AI with GitHub Copilot based Actions deployments at Cygeniq.
Led architectural initiatives (ADR, Review Board), CI/CD pipelines, layered API testing, and TDD adoption for Cygeniq
Hexashield AI.
Mentored 7 team members (6 Dev + 1 QA); improved engineering velocity and established triaging processes.
Coordinated with Frontend, QA, and DevOps streams for seamless integration of cybersecurity products.

Owned Ad Delivery Service (AOS) and end-to-end Integration Manager Platform.
Proactively resolved critical/blocker issues to prevent revenue impact; performed RCA and timely bug fixes.
Led engineering initiatives: Contract Testing, tech stack upgrades, multi-branching strategy.
Mentored 8 team members (5 Dev + 3 QA); fostered proactive communication and documentation.
Collaborated across teams to maintain API contracts and enhance QA automation.

Led L3 support team; improved customer NPS from 4.8 to 6.9 and reduced churn by unblocking patient care.
Acted as bridge between Product Development and Customer Success; coordinated hotfixes for CGW.
Performed RCA, mentored team on documentation-first approach, and reduced turnaround time.
Designed and implemented RESTful microservices using Spring Boot, JPA/Hibernate.
Migrated legacy Groovy/Grails Report Generator to modern Java microservice.
Delivered features with TDD, improved code coverage, and maintained AWS deployments.

Contributed to banking & card products using Java, TIBCO® Business Events, XML, TIBCO® BusinessWorks, SVN,
SOAP UI.
Performed requirement analysis, development, SOAP web services testing, and RCA of defects.