Shubham Khandelwal

Windows Server Administrator at DXC Technology

• India - Delhi
• My current job since March 2015

 Handling the tickets logged by the user or client under the SLA with help of different ticket monitoring tool like Remedy and Snow.
 Installing and Configuring of Physical Servers(Windows server 2008 &2012) and virtual Servers through Vmware.
 Analze blue dump and hard related issues.
 Installing, Configuring and Managing AD / DHCP / DNS Services.
 Upgradation of the of Servers.
 Install of OS, Backup Software, system management components.
 Installing and Configuring of Micrososft SQL Servers.
 Creating Group Policies and implementation as per standard procedures.
 Creation of the share folder and filer and giving the permission to the user to the shared folder to the user.
 RAID Configurations and Disk management utilities tools.
 Performing the decommission of the Pysical and Virtual Servers.
 Perform timely Patch management as per the Schedule through the Shavlik Patch Management tool of physical and virtual servers.
 Deployment of Monthly MS Fixes / Patches through the Shavlik Patch Management tool tool of physical and virtual servers.
 Controlled Reboot of all systems after patch application.
 Removal of Patches non mandatory patches from the server.
 Proactive cleaning up of the C:drive.
 Performing NBU client upgrade.
 Taking the Backup of the physical server using Symentec Netbackup tool.
 Fetching of the reboot log reports of the servers.
 Performing the Scheduled Reboot of the server.
 Taking the backup of the virtual server using the Vcentre.
 Daily Operating System alert handling and response.
 Perform Security Health Check of Windows servers and other compliance related activities.
 Performing the migration Virtual servers.
 Checking the server connectivity issues
 Knowledge of powershell.
 Installation and configuration of mobility applications Air watch to mobile devices like iPhone, iPad, Android.
 Handling Business Critical issues, Join bridge call with all Team and provide necessary support to resolve the issue.

System Engineer at Wipro Infotech

• India
• April 2014 to March 2015

 Handling the tickets logged by the user or client under the SLA with help of different ticket monitoring tool like HPSM.
 Handling Business Critical issues, Join bridge call with all Teams and provide necessary support to resolve the issue.
 Responsible for one of the Genpact facility with 5000+ user base and give assistance remotely.
 Installation & configuration of Windows XP and windows 7.
 User and system management using Active directory (Account Creation, Deletion, Reset, Unlock etc.).
 Creating Group Policies and implementation as per standard procedures
 Installing security related software Safe Boot 4.2 and 5, safe boot troubleshooting.
 Virus protection check through Symantec Antivirus corporate edition 11 and SEP 12 and troubleshooting related problems.
 Patches Updating on systems like Windows, MS office and Adobe products.
 Providing network report to the network team from Ping Plotter software.
 Installation and configuration of MS-outlook 2010, PST creation, troubleshoot PST related issues and recovery.
 Installed and configuration of MS Office 365 and Skype and One Drive.
 Deployment and Troubleshooting on large no. of respective process applications like on CITRIX, SAP, CISCO SOFTPHONE, PRIMAVERA, and PARADISE, Ms Outlook.
 Worked and provide support on applications like on CITRIX and SAP
 Installation and Configuration of network printers.
 Install and configuring of virtual storage devices likeTHINCLIENT.
 Providing quick resolution to user with the help of Remote SCCM console and WebEx for home users.
 VPN clients Installation (Juniper etc.) and configuration and troubleshooting of the connectivity in the machine during VPN connection.

Trainee at TATA CMC Ltd

• India - Delhi
• September 2013 to January 2014