MDO SALES SUPERVISOR
COCA-COLA
Total years of experience :4 years, 11 Months
• Manage distribution sales and assets.
• Manage Primary & Secondary sales.
• Shop to shop visit to ensure product & stock availability and visibility
• Stocked and maintained product display in acquiescence with company standards.
• Maintained professional relationship with customers and co-workers.
• Fulfill customer service needs by communicating daily with them, appropriate following up, and problem resolving.
• Read and implemented a plan-a-gram.
• Prepare daily and monthly sales report.
• Developed strong relations with customers & develop new productive outlets.
• To achieve the sales targets set by the company
• To insure chiller purity and activation.
• To provide new action plans to increase sales volume.
• To promote company products by offering special promos and price discounts.
• Maintain company assets.
• Market visit as per PJP & RED.
• Ensured employees provided highest standards of customer satisfaction and quality service at all times
• Promote company NPD’s
• To Handle customers on front desk & sales
• To resolve the issues and problems faced by customers and to handle the queries.
• To create and implement action plans that restored the quality and profitability of the company.
• To coordinate with other departments to decrease redundancy.
• To handle customer services activities like restoration, blocking de-blocking, billing change of Sims and ownership etc.
• Prepaid & Postpaid sales management (Individual and corporate).
• MNP (mobile number portability) management.
• Coordination with franchises & manage franchise staff training.
• Finance Backup.
• Maintain and issue inventory (Stock) to CSRs.
• Prepare daily and monthly operational report.
• Provide action/Initiatives plans to the Manager
• Operative knowledge of different linked software (BOSS, Work Flow, KBS Etc)
• Floor supervisor
• To Develop relations with new customers and retaining the old customers
• To Look after postpaid sale
• To achieve the sales targets set by the company.
• Managing and leading the 45 business development officers
• To provide new action plans to increase sales volume
• Operative knowledge of different linked software (GTI, Point, effics and Vad etc.)
• To Prepare daily & monthly sales reports and forward them to the Regional Manager
A GRADE