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Shujath Ali Mir, IT Projects Manager

Shujath Ali Mir

IT Projects Manager·Malabar Gold & Diamonds,

United Arab Emirates

Master's degree, Information Systems

Work experience

Total years of experience: 16 years, 10 months

IT Projects Manager

January 2024 - Present

Malabar Gold & Diamonds,

Sharjah, United Arab Emirates

January 2024 - Present

• Manage complex, high-value project and portfolio initiatives across 14 countries, ensuring alignment with global strategic
priorities and consistently delivering measurable business value.
• Led end-to-end ERP transformation from AX2012 to Cloud-based Microsoft Dynamics 365 (Finance, SCM, Commerce) for 1150+
users, managing a cross-functional team to ensure seamless implementation.
• Successfully administered a 47 million projects budget resulting in a 20% cost reduction.
• Fostered excellence culture for innovation and continuous improvement by latest technology enablement like RPA, Gen AI
Copilot, Cockpit, Voice Sense, Microsoft Fabric, Fireflink, MuleSoft, Omnichannel etc.
• Planned, executed, and delivered IT projects on time, within scope, and within budget.
• Collaborated with stakeholders to gather and analyze business requirements as user stories in Jira and ADO, translating them into
practical, scalable, and cost-effective solutions.
• Ensured alignment of IT projects with business objectives and strategic goals.
• Provided leadership and guidance to project teams, ensuring effective collaboration and performance.
• Communicated weekly, monthly Ad-hoc project status, issues, and risks to stakeholders, senior management and Steerco.
• Managed business demand for IT services, aligning with strategic objectives and optimizing resource allocation.
• Identified and implemented process improvements to enhance the efficiency of IT planning and demand management.
• Collaborated with senior leadership to define project priorities and allocate resources effectively.
• Managed vendor relationships and negotiated contracts to ensure optimal service delivery.
• Implemented best practices for project management, including Agile and waterfall methodologies.
• Organized and facilitated Program Steerco meetings, bi-weekly program updates, and prioritized platform activities.

Company industry:
Retail & Wholesale

ERP Project Manager

January 2022 - April 2026

GEA,

Sharjah, United Arab Emirates

January 2022 - April 2026

• Led and managed cross-functional project teams to define project scope, objectives, and deliverables throughout the project
lifecycle, ensuring successful initiation, execution, closure, and maintenance.
• Design, Develop, Plan, and implement the new Enterprise Resource Planning (ERP) system from Dynamics AX 4.0 to Microsoft
Dynamics 365 cloud-based solution in line with all department HODs, Senior Management and the ERP Project Steering Board.
• Manage the whole project for all applicable modules (sales & marketing, Project Operations, Supply chain management
Procurement & Logistics, Finance & operations, Project Accounting, Human resource, ESS, MSS, Localize payroll, Field Service
automation) from RFP, Vendor assessment and selection, Implementation, closure, handover, maintenance, and support.
• Oversaw relationships with vendors, ensuring compliance with contracts and service level agreements.
• Developed and maintained comprehensive project plans, effectively tracking tasks and milestones to meet project objectives.
• Facilitated effective communication among project stakeholders, including the project team, customers, and vendors.
• Proactively managed project risks and issues, developing mitigation strategies and ensuring project success.
• Aligned project deliverables with customer requirements and expectations, ensuring high levels of satisfaction.
• Managed project budgets CAPEX, OPEX and closely monitored costs to prevent overruns.
• Approve and implemented project changes, maintaining project scope and timeline integrity.
• Conducted regular project status meetings, providing updates to stakeholders, and ensuring alignment.
• Documented all project activities and deliverables to create a comprehensive project record.
• Successfully closed out projects, capturing valuable lessons learned for continuous improvement.

Company industry:
General Engineering Consultancy
Job role:
Information Technology

IT Project Manager

November 2013 - November 2021

Department Of Education & Knowledge,

Abu Dhabi, United Arab Emirates

November 2013 - November 2021

• Worked in the capacity of IT Projects Manager managing the Department of Education & Knowledges (Previously known as Abu
Dhabi Education Council with 40, 001+ employees) various ICT strategic programs and other assigned Projects.
• Led end-to-end implementation of ERP e-Business Suite for a 40, 001+ employees organization, overseeing a team of various
cross-functional members.
• Defined project scope, objectives, and deliverables in collaboration with stakeholders, ensuring alignment with business
objectives.
• Test Manager with a focus on qualifying the value of the ERP implementation solution from initiation to final implementation.
Facilitate close collaboration with business and IT stakeholders, fostering a culture of collaboration, transparency, and trust.
• Managed project budget of 13 million and monitored financial aspects throughout the project lifecycle, achieving a 20% cost
savings.
• Developed and maintained detailed project plans, timelines, and resource allocation, ensuring adherence to project milestones
and deadlines.
• Coordinated with internal teams, including IT, finance, HR, and operations, to ensure seamless integration of ERP system into
existing processes.
• Conducted regular status meetings, provided progress updates, and identified potential risks and mitigation strategies to
stakeholders and senior management.
• Oversaw testing and quality assurance processes, resulting in a 25% reduction in post-implementation defects.
• Facilitated end-user training sessions and developed user documentation, leading to a 30% increase in user adoption and system
utilization.
• Fostered strong relationships with third-party vendors, negotiating contracts and ensuring compliance with service level
agreements.

Company industry:
Primary, Prep, & Secondary School
Job role:
Management

Technical Project Manager

July 2009 - October 2013

Tranzone FZCO,

Dubai, United Arab Emirates

July 2009 - October 2013

Company industry:
Warehousing
Job role:
Information Technology

Education

Annamalai University

January 2024

January 2024

Master's degree, Information Systems

India

JNTU

April 2003

April 2003

Bachelor's degree, Computer Science and Information Technology

India

JNTU University

April 2003

April 2003

High school or equivalent, Science

India

Madina Junior College

January 1998

January 1998

High school or equivalent, Applied Mathematics

India

Raghava High School

January 1997

January 1997

High school or equivalent, Applied Mathematics

India

Skills

PMP
Expert
PMP
Expert
Project Work
Expert
Project Work
Expert
Intrusion Detection
Expert
Intrusion Detection
Expert
Security Audits
Expert
Security Audits
Expert
Risk Management
Expert
Risk Management
Expert
COLLABORATION
Expert
COLLABORATION
Expert
RESOURCE ALLOCATION
Expert
RESOURCE ALLOCATION
Expert
INTEGRATION
Expert
INTEGRATION
Expert
MITIGATION
Expert
MITIGATION
Expert
E-BUSINESS
Expert
E-BUSINESS
Expert
MILESTONES (PROJECT MANAGEMENT)
Expert
MILESTONES (PROJECT MANAGEMENT)
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
QUALITY ASSURANCE
Expert
QUALITY ASSURANCE
Expert
IN-PLANE SWITCHING (IPS)
Expert
IN-PLANE SWITCHING (IPS)
Expert
TIMELINES
Expert
TIMELINES
Expert
PMP
Expert
PMP
Expert
Project Work
Expert
Project Work
Expert
Intrusion Detection
Expert
Intrusion Detection
Expert
Security Audits
Expert
Security Audits
Expert
Risk Management
Expert
Risk Management
Expert
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
FINANCIAL MANAGEMENT
Intermediate
FINANCIAL MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT DYNAMICS
Intermediate
MICROSOFT DYNAMICS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
RESOURCE MANAGEMENT
Intermediate
RESOURCE MANAGEMENT
Intermediate

Languages

English

Expert

Hindi

Expert

Arabic

Expert

Training and Certifications

Certifications
Certified ISO 31000 Risk Management Professional
Certified Lead Auditor for ISO 22301 Business Continuity Management System (BCMS)
Certified Lead Auditor & Implementer for ISO 27001 Information Security Management System (ISMS)
Certified Information Technology Infrastructure Library professional (ITIL)
PMP® Certified Project Management Professional, PMI
PMP® Certified Project Management Professional
PMP

Hobbies and interests

Excellence

Certificate of Accomplishment