Facility Manager
Sodexo
Total years of experience :23 years, 7 Months
Heading three client sites for facility management functions.
Responsible for site management for Administration Operations, Office movements, Housekeeping and Maintenance operations
Responsible for close coordination with engineering department to oversee maintenance activities related to Data Center management /server rooms, Air Conditioning, Plumbing and Fire Safety.
Focused on service delivery for Client Satisfaction and support .
Monthly and quarterly KPI reviews with facility team and client
Responsible for training and staff welfare.
Proficient in Windows and MS Office
applications
• Responsible for close coordination with engineering department to oversee
maintenance activities related to Data Center management /server rooms, Air
Conditioning, Plumbing and Fire Safety.
• Focused on service delivery for Client Satisfaction and support.
• Monthly and quarterly KPI reviews with facility team and client
• Responsible for training and staff welfare
Heading Housekeeping function and facilities operations.
• Responsible for Front Desk, Concierge, security training, aesthetics, grooming of all
staff.
• Responsible for close coordination with engineering department to oversee
maintenance activities related to AC, Plumbing and Fire Safety.
• Focused on service delivery for Customer Satisfaction and customer support
• Responsible for training and staff welfare.
• Responsible for setting up of Horticulture and Building Aesthetics
Heading Housekeeping function.
• Responsible for Front Desk and Concierge.
• Focused on service delivery for Customer Satisfaction and customer support
• Responsible for training and staff welfare.
• Responsible for setting up Housekeeping department functions as it was a pre-opening
hotel.
Took a sabbatical for six months
Sept16 - Feb 17
MANAGER - HOUSEKEEPING
Hyatt Regency Gurgaon
Heading Housekeeping function for one of the leading Companies.
• Responsible for Upkeep and Maintenance of Luxury Condominiums, Golf Course and
Show Villas
• Focused on service delivery for Customer Satisfaction.
• Responsible for setting up of Housekeeping function
• Assisting on diverse areas like Horticulture for the Condominiums along with
essential Housekeeping services
• Responsible creating SOPs, Training Modules to meet Operational Requirements
• Is actively engaged in Vendor Management, Channel Partner Management and Legal
Contract handling
• Focused cost leader with sharp eye on leakage. Has saved up to a few crores for the
organization
Headed Housekeeping department for Pan India Operation
• Strategically managing opening of new cinemas and running operations for existing
cinemas
• Managing channel partners and vendors
• Introduced environmental friendly technologies especially in saving water
• Cost Leadership skills demonstrated with cost benefits of up to 1.5 cr for the
organization
• Uniform redevelopment for the entire Pan India Staff along with the leading fashion
designer of India. Planning, guidance in designing and implementing was done
seamlessly.
• Video manual created for staff training
Drive Smooth operations of Housekeeping, Laundry and Horticulture.
• General supervision of service and maintenance of saleable rooms, suites and other
guest areas.
• Administration and People management with focus on cultivating strong customer
centric teams
• Cost Leadership with focus on ensuring that the expenses incurred are in line with
revenue and the operations budget
• Formulation of departmental policies and procedures and ensuring that employees
understands and adhere to the laid down standards.
• Training and liaison with other departments
General Supervision of operations, service and maintenance of saleable rooms and
suites.
• Supervision of Housekeeping supervisor and attendants
• Identifying training needs of Housekeeping Staff by periodic assessment of their
performance
ACCOLADES
• Presided over ‘Clean India Show
Seminar’ as a
Responsible for day to day management, operational standards and manpower
welfare of the housekeeping department
• Liaisons with other departments for regular maintenance of rooms and suites
• Formulation of policies and procedures for Housekeeping Operational Manual at Hyatt
Regency Delhi
• Focused on building effective and efficient team
• Handled a team of 200 - 250
Reformulated the SOPs for the Housekeeping department
• Managed Public areas and Floors
• Handled a team of 15 - 20 Housekeeping staff
HOTEL OPERATIONS TRAINEE
Exposure to working of Housekeeping
• Helped renovate rooms for the Hotel
• Got rich exposure to working of the Department, duty roster, room allocation, area
allocation and responsibility allocation
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