System Administrator / Network Administrator
Mission Fire Safety L.L.C
Total years of experience :12 years, 2 Months
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
•Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances
•Implement all aspects of Systems Administration to include but not limited to Microsoft Windows Server Active Directory and domain, WINS, DNS, print queues
•Maintain database systems and software, Install patches and updates as mandated, Assist and Train Help Desk staff.
•Perform system backups, hardware/software installation and upgrades
•Troubleshoot server, user and network issues related to the Microsoft Windows network operating system environment, as well as server based applications
•Create and update Remedy tickets Per process documentation requirements
•Installation of windows server OS and management of user accounts in the active directory.
•Creating shared folders and providing access to the users
•Supervising the administration of systems and servers related network to ensure availability of services to authorized users. .
•Responsibility for Security: Server, Firewall, Workstations and LAN, documenting the configuration of the System
•Backup and Recovery for critical data, Server Backup and End-user Backup
•Configuring Microsoft Outlook for different email provider accounts in Desktop laptop and smart phones.
•Strategy & Planning • Collaborate with department heads to assess near- and long-term network capacity needs.
•Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
•Develop, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery
Technical Platform
•Operating System: Windows XP/ Win Vista/ Win 7/ Win 8, Win 8.1 Win 10/ Server 2003/ 2008, 2008 R2, 2012, 2012R2
•installation: Install all kind of Software and Hardware.
•Install, Configure and Manage: DHCP, DNS & All the Server Roles
•Patches updation:Update Windows patches using WSUS
•Troubleshooting: Troubleshoot all client level issues
•Operating System: Windows XP/ Win Vista/ Win 7/ Win 8, Win 8.1 Win 10/ Server 2003/ 2008, 2008 R2, 2012, 2012R2
•Installation: Install all kind of Software and Hardware.
•install, Configure and Manage: DHCP, DNS & All the Server Roles
•Patches updation:Update Windows patches using WSUS
•Troubleshooting: Troubleshoot all client level issues
About the project:
• Support management such as processing the orders until it reaches the downstream and get provisioned to the Enterprise in Real time.
• Determined clients' communication needs and made content changes at Data level in resolving the tickets.
• Deliver services in categorizing the tickets like New Internet connections, enhance the old connections for Enterprise
• Supported customers for processing orders/tickets within SLA’s using order engineering creation tool (web based application).
Responsibilities:
• Determined clients' communication needs and made content changes at Data level in resolving the tickets.
• Deliver services in categorizing the tickets like New Internet connections, enhance the old connections for Enterprise
• Supported customers for processing orders/tickets within SLA’s using order engineering creation tool (web based application).
Technical Platform:
• Operating System: Windows, Unix
• Tools: Siebel Version 8.2, Sales Order to Debug (SOTB), Legacy Systems of the Telecom Applications, putty, Remedy
• Data Base:SQL
Project Location:
India and Australia
Domain:
Telecom
Btech in Information technology passed in the year 2011 as First Class
Diploma in computer technology and passed with First class in the year of 2008