شيام SULE

SERVICES MANAGER في IMTAC LLC

• عمان - مسقط
• ديسمبر 2006 إلى يناير 2015

IMTAC is a Premier IT System Integrator - HP Platinum and HP Service One Expert partner ( Reseller and Service Provider) for the entire range of HP products for the past 30 years since the inception of the organisation in Muscat, Sultanate of Oman. IMTAC also has partner relationship with the following Principals;
Microsoft, TrendMicro-Affinity One Partner, Juniper Networks (Direct Partner), SonicWall- Premier Partner, Avaya (Authorised System Integrator), Systimax (Partner for Intelligent patch management solutions).
IMTAC’s activities range from Systems Integration / installation/ Maintenance/Consulting/ Training. Skilled technical resources deployment services. With its core focus on “Mission critical Solution and Services”, IMTAC delivers and supports comprehensive industry-specific, turnkey projects and solutions based on HP, Microsoft, Juniper, Avaya and TrendMicro platform in IT applications and infrastructure.

As “Services and Support Operations Manager”, I am responsible for the following main Business Services portfolios viz.:

- Delivery of High Availability Support Services through a team of 60+engineers on entire range of enterprise HP products viz. Superdomes, Itanium Servers, Non-Stop Systems, SAN-EVA/XP, HP_Unix, HP Openview, HP Dataprotector, Microsoft Back office products, Juniper and Trendmicro Security products, Avaya IP Telephony products .
- Facilities and Infrastructure Development and Management Services.
- Generating Value AMC Services business viz. Mission Critical Services, HP Pro-Active and Annuity Sub-Contracting Business with stringent SLA’s.
- Trainings and skills development of 60+ engineers on various products and domains.
- Certifications by Engineers on entire range of HP Products, Microsoft BackOffice products, Avaya, Juniper and Trendmicro products mandatory for Partnership requirements.
- Project Management - End to end management of projects related to System Integration, Infrastructure Setup, and DataCenter migration.
- Business Plan Development with Sales and Services Management Team.

Key Result Areas:
Support Operations
Business Development
Client Servicing
Project Management
Principal /Vendor Relationship Management
Technical Support and Escalation Management
Revenue Target (Services Contract ) for Year 2014- Rial Omani 3, 2 Million.

Partial List of Projects Handled:

CENTRAL BANK OF OMAN

 Enterprise Backup Solution- Project Cost-USD01.25 M.
 RTGS-ACH Infrastructure setup - Project Cost : USD4M.
 CIS Infrastructure setup- Project Cost: USD3.5M.
 ATM national Switch project (OmanNet) - Project cost: USD3.5M.
 DR DataCenter Setup
Bank Muscat-
 Core Banking and E-Trade Infrastructure setup - Project Cost :>USD10M.
 Relocation of DataCenter : Total Cost of the Project : USD1.2M. Manpower involved in the project : 18 Engineers, 36 Logistics personnel.

Bank Sohar- Core Banking Infrastructure setup
Bank Dhofar- Core Banking Infrastructure setup
Sultan Qaboos University- Infrastructure setup
Ministry of Health- Infrastructure setup - Project Cost- Approx USD1M.
Oman Air-Infrastructure setup
Ministry of Manpower- Infrastructure setup