Shyju Thomas

Operations Engineer في ICON CLINICAL RESERCH India Pvt Ltd

• الهند
• سبتمبر 2011 إلى أكتوبر 2017

Operations Engineer في ICON

• أبريل 2016 إلى أكتوبر 2017

IT Support Analyst

• سبتمبر 2011 إلى مارس 2016

ICON is a global provider of outsourced drug development services to biopharma, medical device, government, biosimilar and generic organizations. ICON is having over 12, 300 Employees across 87 locations in 38 countries. AS an

Desktop Support Engineer

• أبريل 2008 إلى أغسطس 2011

Roles and Responsibilities:-
•Installing, Hardening and Troubleshooting Windows Clients.
•Handling 4 branches remotely and looking after day to day problems of Networks, Desktop, Laptop and Applications, Active Directory account lock and password reset.
•Patch Management through Patching Tools like WSUS.
•Antivirus (Mcafee, Norton, Trend Micro)
•Remote Management Tools (Kasaya, VNC viewer)
•Incident Management, (Global Incident Management System)
•Asset Management and Vendor Management.
•Installing and Troubleshooting of Windows XP, Windows 7 and Vista.
•Configuring Outlook and Thunderbird

IT Technician في Omega Info Tech Ltd

• الهند
• يناير 2007 إلى مارس 2008

I was posted in Holy Family Hospital New Delhi. The Hospital Comprises of approx.3 Servers and 200+ clients and in the network section there are 15 Switches.
Roles and Responsibilities:-

•Looking after the day to day problems of Networks, Desktop, Laptop and Printers.
•Installing, assembling, upgrading and trouble shooting desktops.
•Troubleshooting of LAN.
•Interacting with the hardware and software vendor for support.

freelance IT Consultant

• يناير 2018 إلى

IT Support Analyst

• إلى

Deployment of Windows OS and Application uses Symantec DS & NS console.
•Applications Installing, Hardening and Troubleshooting Windows clients Machines.
•Managing Active Directory of Multi-Site and Multi-Domain Environment.
•Managing and Troubleshooting of LAN
•Configuring Group Policies
•Configuring Outlook and Microsoft Lync
•Managing and Configuring Switches, Printers and Scanners.
•Patch Management through remote consoles.
•Antivirus update
•Incident Management through Service Now
•Asset Management and Vendor Management.
•Looking day to day problems of Desktop, Laptop and Network.