Senior Executive
Vodafone
Total des années d'expérience :22 years, 0 Mois
• In-Charge of a base of 5000 post paid HNI customers and an area comprising of 7 pin codes in Kolkata and entire Howrah.
• Involved in increasing Incremental Revenue Market Share(IRMS).
• Responsible for billing and collection, Retention and overdue Bucket Management and customer care.
• Responsible to sell 30 postpaid connections, VAS of Rs.70000/- per month, 5 data dongle, m-pesa and VBS
• Responsible for Corporate Customer care as Key accounts manager and increasing net add.
• Arrange events and activities for HNI customers for Relations and marketing activities thus promoting Vodafone and selling products.
• Started with taking care of the postpaid base of Kolkata central and was later on given responsibility of entire Howrah, Hoogly and 24-parganas(N).
• Responsible Billing, Collection, Retention and Customer care.
• Overdue bucket management by resolution of issues.
• Increasing Incremental Revenue Market share(IRMS)
• Key accounts manager of Various corporates and developing relationship and business.
• Selling of VAS packs and other related products in generating revenue.
• Maintaining, analysing and interpreting data and preparing reports pertaining to total customer base.
• Providing support to customers relating to account statements and various products pertaining to credit cards.
• Responsible for collection and retention of credit card accounts.
• Maintaining overdue accounts and making them current by resolution of issues.
• Up selling of various financial products and selling auto mobile and house loans.
• Responsible for supervising load distribution as per Trim of Air-crafts of various configurations.
• Responsible for receiving and departure of air-crafts and managing turnaround time.
• Checking baggage management system in smooth distribution and loading of baggage.
• Taking clearance from various departments before giving clearance for gate close and Cholks Off
• Beverage in-charge of Banqueting and the Bar
• Co-ordinating with West Bengal excise regarding beverage stock and sales
• Maintaining stock and requisitioning of stocks.
• Banquet set-up and operations.
passed with 1st Division mark, both in 1st and 2nd Years, with specialisation in Marketing, other subjects were Consumer Behaviour, Financial management, Statistics, mathematics, Business Communications
specilisation in Food and Beverage Service, Front Office and Accomodation Operations.
specialisation in Marketing, Accounts, Mathematics, Economics and Statistics