Sibish Cherotayil, Subject Matter Expert

Sibish Cherotayil

Subject Matter Expert

Sutherland Global Services

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Commerce
الخبرات
9 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :9 years, 8 أشهر

Subject Matter Expert في Sutherland Global Services
  • الإمارات العربية المتحدة
  • سبتمبر 2011 إلى أغسطس 2015

Duties and Responsibilities:-
Broad and diversified experience of 7 years in people management and client handling.
Handled a Team of 25 members.
Ensure that the team members are updated with the recent and important updates from the client and the management.
Lead a project on automation of daily reports.
Responsible for sending several business reports to the client and management.
Responsible for troubleshooting and updating the tools created for daily reports in Excel VBA.
Scheduling associates based on the requirements for the business.
Ensure the daily target is met and report is sent to the client as well as to the reporting team.
Track and analyze performance of associates.
Creating Regular, ADHOC reports for client based on the requirements.

Associate في Northgate Arinso UK HR Services & Solutions
  • الإمارات العربية المتحدة
  • مايو 2009 إلى أغسطس 2011

Checking the candidates profile, education, experience etc and uploading to the client’s site.
Working on weekly payrolls.
Analyzing Tacho charts.

Accounts Assistant في Wilson & Co
  • أكتوبر 2007 إلى أبريل 2009

Auditing the books of accounts for different firms for income tax submission.
Submit the books of accounts of different companies to the Income tax office.
Maintain daybook, ledger posting, Monthly Reports in different firms.
Monthly Internal audit.
Financial accounting up to Finalization.
Reconciliation of Bank account.
Acquired entire knowledge about accounts software Tally.
Keeping register for Post dated cheques issued and received from different firms.
Solving entire problem related to sales invoices and purchase bills.

Customer Care Executive في Eben Telecom. Pvt Ltd
  • يناير 2006 إلى سبتمبر 2007

Handling inbound and outbound calls.
Providing resolutions for customer complaints.
Calling back the customers to make sure their complaints has been resolved on time.
Providing information to the customers about the offers and services provided by Hutch.
Preparing daily reports.

الخلفية التعليمية

بكالوريوس, Commerce
  • في Calicut University
  • مارس 2007

Specialties & Skills

Tally 9
Microsoft Excel
ANALYTICAL SKILLS
AUDITING
CUSTOMER RELATIONS
CUSTOMER SUPPORT
FINANCIAL ACCOUNTING
MICROSOFT OFFICE
TAX PLANNING

اللغات

الانجليزية
متمرّس
الهندية
متمرّس