Business Process Analyst
Bruce Rock Engineering
Total years of experience :3 years, 4 Months
• Assisting management through the development of objectives,
strategies and plans aimed at increasing organisational efficiency.
• Collaborate with stakeholders to elicit, document, and analyse
business requirements for new projects or enhancements.
• Record, map and review organisational processes, operational
workflows, reports and manuals.
• Draft proposals to revise methods and processes, alter workflows and
redefine job functions to resolve operational inefficiencies/ issues.
• Assist with the implementation of approved recommendations and
solutions, review procedure manuals and other documentation.
• Communicating departures from old processes and draft updated user
manuals and procedures documentation.
• Lead and manage a team (2-3) of Account Managers; helping
maximize business development and sales opportunities.
• Providing advisory services to senior business leaders through an
evaluation of their existing structure and key organizational concerns.
• Consult and design tailor made solutions, intended to enhance
operations/productivity of Small to Medium sized businesses.
• Managing existing and building new relationships with stakeholders to
help promote the brand and expand opportunities for growth.
• Project manage the implementation of customer solutions, ensuring a
smooth delivery from start to finish.
• Managing and strengthening relationships with key stakeholders and
clients for business development and sales opportunities.
• Utilization of data and analytics to review client performance, identify
opportunities for growth and facilitate dealership meetings.
• Help customers develop a thorough understanding of products and
service offerings in a bid to better upsell and cross-sell to clients
• Using effective communication and business selling strategies to
convert potential customers and achieve sales objectives.
• Develop marketing strategies and campaigns that operate efficiently,
while delivering high quality leads that help exceed sales targets.
• Identified, managed and built relationships with key stakeholders to
help promote the brand whilst generating more selling opportunities
MBA from Curtin's prestigious Business School
Bachelor of Commerce with majors in Banking and Finance