Business development and sales manager
ART GROUP
Total years of experience :7 years, 9 Months
Studying the market and understanding the current trends prevailing in the market.
Introducing our new range of products in the market.
Handling sales enquiries and customers at retail store.
Handling export enquires and following up with international customers for business development.
Well equipped to handle CRM. (Customer relationship management) as per the requirement of organization.
Promoting our company and range of products during various Trade show and exhibitions across India.
Coordinating with Key clients of the company for their requirements and providing excellent customer service.
Managing a team of sales personnel
Make outbound calls to achieve sales targets for Hutchison 3 Global Services.
Conduct training sessions for product and process knowledge.
Mentor new agents on the floor as per the quality parameters.
Team Handling in absence of the Team Leader.
Call monitoring for agents on the floor for better performance.
Suggest methods and terms for process enhancement.
Leading and mentoring a team for 1 year.
Exclusively handling training and motivation of team.
Attend inbound calls for UK DTH Process.
Provide complete customer service and query resolution to the customer.
Up selling the product while assisting the customer with his query.
Maintain the Average Handling Time.
Worked as a Communication Coach to maintain the standards for the process.
Take daily briefings to keep the team updated with the new statistics provided by the client.