technical office coordinator
Meddler marketing and business development
Total des années d'expérience :5 years, 8 Mois
• Supervise all technical office tasks and activities.
• Tracking project progress and deadlines.
• Contact with clients to answer inquiries and follow-up.
• ensuring that all project documentation, including drawings, POQs and specifications are complete and accurate.
• Reporting & scheduling technical office activities.
dealership company.
•managing service operation.
•troubleshooting advanced technical issues, developing and implementing service strategies.
•liaising with customers to address their concerns, and continuously improving service processes and procedures.
•Communicated with customers throughout the service process, providing updates on repair status and addressing any questions or concerns.
Service engineer, repairing, overhauling & troubleshooting the machines and the equipment.
Troubleshooting of various models of engines.
Repair of various mechanical faults on engines, machines and pumps.
troubleshooting and Repair electrical component and AC condition system .
Overhaul of various models of engines and pumps.
Creating good reports on jobs done per day.
Was able to satisfy customer within the shortest time limit.
Overhaul various models of engine with in limited period.
Motivates other team members to bring out the best in them.
Communicate with the customer to find out the problem, the time the problem occurred, and the date of the malfunction.
Analyzing the problem and find out the root cause of the problem and work to solve it by following the manuals.
Following the full procedure for administrative and technical maintenance Make a report on faults and causes.
Ordering suitable spare parts for the malfunction Repairing malfunctions and making the final report and the necessary recommendations.
Giving the customer advice and a maintenance schedule for the equipment to follow.
Giving the customer consultations on the date of maintenance and estimating other faults.
Delivering after the reliable maintenance.
Work on maintenance by following the quality procedures established by the maintenance department and the agent.
•Greeted and assisted customers with service inquiries and concerns .
•Conducted thorough inspections and diagnostics to identify necessary repairs .
•Scheduled service appointments and managed workflow to ensure timely completion of repairs.
•Communicated with customers throughout the service process, providing updates on repair status and addressing any questions or concerns.
•Collaborated with technicians and parts department staff to coordinate service
•operations and optimize customer satisfaction.
•Resolved customer complaints and issues promptly, ensuring high levels of customer satisfaction and retention.