Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Thank you. Your report has been submitted and will be reviewed shortly.
SIDDIQUI SHAMSHUL HASAN, L2 IT Support Engineer

SIDDIQUI SHAMSHUL HASAN

L2 IT Support Engineer·Insight Business Machines Pvt. Ltd.

India

Bachelor's degree, BBA

Work experience

Total years of experience: 11 years, 3 months

L2 IT Support Engineer

February 2020 - Present

Insight Business Machines Pvt. Ltd.

Mumbai, India

February 2020 - Present

L2 IT Support Engineer - Skills & Responsibilities

L2 Desktop Support (Windows 10/11, troubleshooting hardware and software issues)
Network Support (LAN/WAN, TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting)
Server Support (Windows Server administration, Active Directory, user management, file sharing)
Passive Network Work (Structured cabling, CAT5e/CAT6 installation and testing, patch panel termination)
Fiber Optic Splicing and Testing (Fusion splicing, OTDR testing, fiber termination, fault identification)
Printer, Outlook, and Microsoft Office troubleshooting
Remote support using tools such as AnyDesk, TeamViewer, or Remote Desktop
Ticket management using ITSM tools (ServiceNow, Jira, BMC Remedy, etc.)
Hardware installation, maintenance, and asset management

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

L2 Desktop Support Engineer

January 2020 - Present

Insight Business Machines Pvt. Ltd.

Mumbai, India

January 2020 - Present

L2 Desktop Support (Windows 10/11, troubleshooting hardware and software issues)
Network Support (LAN/WAN, TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting)
Server Support (Windows Server administration, Active Directory, user management, file sharing)
Passive Network Work (Structured cabling, CAT5e/CAT6 installation and testing, patch panel termination)
Fiber Optic Splicing and Testing (Fusion splicing, OTDR testing, fiber termination, fault identification)
Printer, Outlook, and Microsoft Office troubleshooting
Remote support using tools such as AnyDesk, TeamViewer, or Remote Desktop
Ticket management using ITSM tools (ServiceNow, Jira, BMC Remedy, etc.)
Hardware installation, maintenance, and asset management

Company industry:
IT Services

IT Support Engineer

May 2017 - October 2018

ICICI Securities (Vara United Pvt. Ltd.)

Mumbai, India

May 2017 - October 2018

Company industry:
IT Services

Network & System Support Engineer

February 2014 - May 2017

Techno Win IT Infra Pvt. Ltd.

Mumbai, India

February 2014 - May 2017

Company industry:
IT Services

System Support Engineer

August 2016 - January 2017

Acconix Technology

Mumbai, India

August 2016 - January 2017

• Handling Top Management & Remote Support Calls
• Managing Active Directory User Accounts
• Installation & Troubleshooting of Windows OS & Servers
• Network Printer Installation & Configuration
• CCTV & Biometric Device Management
• Desktop & Laptop Troubleshooting
• Software Installation & Upgrades
• Security Patch & Antivirus Management
• System Maintenance, Backup & Updates
• Network Connectivity Troubleshooting
• Asset & IT Stock Management
• Documentation, SOP Creation & Reporting

Company industry:
IT Services

Education

Jaipur National University

December 2014

December 2014

Bachelor's degree, BBA

India

NIIT Mumbai

August 2012

August 2012

Diploma, DEPLOMA HARDWARE AND NETWORKING

India

Skills

ACTIVE DIRECTORY

Beginner

ANTI VIRUS

Beginner

COMPUTER HARDWARE

Beginner

CUSTOMER RELATIONS

Beginner

MANAGEMENT

Beginner

MICROSOFT OUTLOOK

Beginner

MICROSOFT WINDOWS

Beginner

MICROSOFT WINDOWS 2000

Beginner

MICROSOFT WINDOWS XP

Beginner

NETWORK PRINTERS

Beginner

ADAPTABILITY

Intermediate

COMPUTER LITERACY

Intermediate

IT INFRASTRUCTURE

Intermediate

NETWORK SUPPORT

Intermediate

OPERATING SYSTEMS

Intermediate

PROBLEM SOLVING

Intermediate

PROFESSIONAL NETWORKING

Intermediate

TECHNICAL SUPPORT

Intermediate

WILLINGNESS TO LEARN

Intermediate

Languages

English

Intermediate

Hindi

Expert

Urdu

Expert

Training and Certifications

Certifications
Lenovo Certified – Smart Collaboration Credential
Certified – Modern Workplace Credential
Certified – Workstation Credential
Certified – Remote Office Appliance
Commvault Certified – Office 365 Modern Authentication
AWS Certified: AWS Application Migration Service (AWS-MGN)
Microsoft Certified: Windows Server Hybrid Administrator Associate
Windows Server Hybrid Administrator Associate
Microsoft
Nov 2025 - Nov 2026
Windows Server Hybrid Administrator Associate
Microsoft
Nov 2025 - Nov 2026

Hobbies and interests

Travelling
Listening to Music,
Playing Cricket,
Internet Browsing,
Listening to music ,Traveling ,Photography, Problem solving