sidki loubna, Call center team manager

sidki loubna

Call center team manager

beIN Media group

Lieu
Maroc - Casablanca
Éducation
Baccalauréat, Operation management
Expérience
12 years, 7 Mois

Partager Mon CV

Empêcher usager


Expériences professionnelles

Total des années d'expérience :12 years, 7 Mois

Call center team manager à beIN Media group
  • Maroc - Rabat
  • décembre 2020 à mars 2021

Motivated team of call. Enter operators inbound call.
Supervised Inbound team to make certain by answered question knowledgable and throughly.
Supervised inbound team to ensure they followed computer generated lead order and exhibited
Did spot listening in on calls to make certain team to followed provided script

Sales Team Leader à Al Mana Group Of Companies
  • Qatar - Doha
  • juillet 2019 à septembre 2020

Coordinated; attaending & leqd team manager
Manage team performance & Progress
Prepare; reports budgets & assessments
develop team strenghts & improve weaknesses
identify team goals & evaluate team progress
resolve conflict
verbal communication and non communical skills

Sales Team Leader à Alghanim Industries
  • Koweït - Al Koweït
  • mars 2016 à janvier 2019

an inspiring team environment with an open communication culture
•Set clear team goals
•Communication & leadership skills
•Produced daily, weekly and monthly activity reports and forecasts.
• Monitored and supervised sales team.
•Followed up on opportunities uncovered by business development.
•Delegate tasks and set deadlines

Senior Sales Consultant à ABDULMOHSEN ABDULAZIZ AL BABTAIN
  • Koweït
  • avril 2014 à janvier 2016
sales representative à KAICO –KUWAIT AUTOMOTIVE IMPORTS CO.(MAZDA & PEUGEOT )
  • janvier 2008 à janvier 2015

in answering technical questions posted by customers during outbound telephone calls .
•Preparing & deliverying sales presentation to potential existing customers
•Preparing regular sales as well as sales territory plans
•Researching Competitors product pricing and product success to determine customer preference
•Reseolving customer complaints in a timly and professional manner o maintain customer loyalty
•Account management & ability to upsell other services
•Collaborate with stock team and logistic to process shipment for sales floor
•Answer Customer Questions Regrading features & benefits
•Work quickly to solve consumer complaints to retain business & build the companies reputation .

Executive Assistant
  • janvier 2012 à janvier 2015

information requests and performed clerical functions such as preparing correspondence, receiving clients, arranging conference calls, and scheduling meetings.
•Provided training to new employees and internal/external clients on effective quality call handling and business etiquette.
•Created workshops on topics such as Team Building and Navigating company operating systems.
•Assisted in supervising a call center of 15 agents
•Measured and reported effectiveness of training by administering tests and evaluations
•Prepare a weekly meetings to discuss customer service and call statistics - devised performance plans if necessary
•Coordinated with IT to troubleshoot and escalate system issues
•Collaborated with leadership in product and marketing to develop learning modules and sales tools for use in education sessions to both new and existing agents.
•Coordinated with multiple levels of the organization to ensure all training needs are being performed and met to a suitable standard in order to achieve goals.
•Maintained active involvement with call center leadership to monitor phone calls and provide constructive feedback to optimize performance per phone call.
•Responsible for training new call center employees on the ordering system and procedures

à KUWAIT AUTOMOTIVE IMPORTS CO.(MAZDA & PEUGEOT )
  • janvier 2008 à janvier 2015
CRM à CSI
  • Émirats Arabes Unis
  • janvier 2010 à janvier 2012

long-term of Sales follow up .
•Implementing

Éducation

Baccalauréat, Operation management
  • à Alison university
  • juillet 2018

courses: Operation Management Diploma / Alison Universityµµ

Specialties & Skills

Problem Solving
Communications
Team Leadership
Time Management
Customer Service
AUTOMOTIVE
CALL CENTER
COMMUNICATION SKILLS

Langues

Arabe
Expert
Anglais
Expert
Français
Moyen

Formation et Diplômes

Setting Marketing operations for retail activity ( Peugeot ) (Certificat)
Date de la formation:
April 2008

Loisirs

  • Sport/shooting/culture / social media / yoga and meditation
    In my spare time, I enjoy volunteering with local organizations to help build and maintain relationships within my community. I am also a member of the local chapter of the Sales and Marketing Association,, I have always been passionate about public speaking and have participated in several Toastmasters events,