Store Manager
Pottery Barn Kids
مجموع سنوات الخبرة :15 years, 10 أشهر
Managed a large team, maximising sales and forecasting solutions developing the team to achieve high revenue and top KPI's whilst maintaining brand standards. Achieved +30% ATV vs last year performance conisistely. Managing operational compliance and achieving high levels of customer satisfaction.
With a deep understanding of the customer profile I recruited diligently creating a diverse teapot suit the customer breakdown. With a diverse team we cultivate a culture of excellence and diversity.
Leading from the front by taking action, I drive sales, monitor performance and identify commercial opportunities. Providing leadership and directing my team in creating a shared vision achieving goals and objectives.
Analyse all KPI's and propose action plans for improvement and forecast future performance.
Develop and propose short and long term strategies to drive top and bottom line sales. Putting in place action plans to boost business and maximise product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
Following trends and perform market visits to determine business growth opportunities.
I handle cost control and minimise stock loss through management and adhering to the policies and procedures swell as optimising and overseeing the efficiency of the store operations. I have well developed people skills with the ability to lead facilitate cross functional group meetings in confidence.
Creating amazing customer experiences through strong clientelling and focussing on team collaboration.
Attend Board meetings, take minutes and disseminate final drafts to all directors in the role as a mediator.
Assist in the execution of legal documents leasing with stakeholders.
Direct a team of 10 staff members, including associates, admin staff, visual merchandiser’s and assistant managers oversee activities of merchandising departments to obtain optimum efficiency and ensure proper functioning of the operations and correct pricing. Follow up on the visual merchandising calendar to develop marketing strategy. Devise floor plans and analyse brand specific indicators to maximise sales opportunities with engaging window displays that draw customer attention. Attained maximum levels of client satisfaction by providing exceptional customer service. Perform onsite visits periodically the UK Host Brand facilitating excellent execution. Assure effective ordering and distribution of stock to optimise sales while implementing key decisions related to stock and quality control. Conduct training sessions for team members to improve performance.
Key Achievements:
● Led key retail operations for two stores in dubai, including product management and lead brand growth in line with market commercial analysis.
● Achieved high customer conversion consistently at an average of 40% weekly.
● Attained a high audit result by effective utilsiing reatained budget.
● Maintained footfall by rolling out new season collection.
Managed stockroom distribution of manpower hours by controlling the stock keepers schedule against shipment deliveries and of the sales in store. Conducted category performance analysis to enhance store visuals and the Armani Experience. Formulated and implemented store operating procedures and company policies. Developed stock budget to ensure timely delivery, including store sales productivity, stock loss, and operative margin. Established long-term dynamic team relationships and provided inspirational leadership to drive operational excellence. Conducted effective training and development programmes for new staff to increase knowledge and performance.
Key Achievements:
● Delievred strategic guidance to team in streamlining the daily operating process within the store geared towards loss prevention.
● Conducted floor walks and reported to top management, including CEO'S and merchandising managers.
Accomplishments:
• Pivotal in preparing regular reports, performed in high audit results on the store and evaluated processes.
• Significant role in ensuring compliance with applicable laws and company policies.
• Supervised stockroom distribution of manpower hours by controlling the stock keepers schedule against shipment deliveries and of the sales in store.
Key Responsibilities:
• Closely monitored the daily operating process and worked towards increasing the efficiency of workers for various growth orientated programmes.
• Oversee the stock budget to see their deliverable on a timely manner including store sales productivity, stock loss and operative margin.
• Maintained efficient backup supply, ensured all internal and external needs met
• Identified performance related issues & ensured appropriate steps to prevent loss with efficient coaching.
• Delivered regular training sessions on the Armani Customer Experience.
Directed complete operational activities of Ted Baker to ensure implementation of quality standards, achievement of sales targets, and adherence of regulatory compliance. Performed market research to study consumer behavior, latest trends, and competitor activity. Provided training to new and existing staff to improve business productivity. Communicated with the Head Office and Area Manager on store visuals and performance reports. Attended operational tasks in close coordination with central operations on back of house operations and processes. Maintained the brand integrity and ensured adherence to policies and procedures.
Key Achievements:
● Created operational and loss prevention guidelines to maintain assets integrity.
● Improved customer service by ensuring store readiness through shipment receiving process management
Accomplishments
• Distinction of being an inspirational ambassador of Ted Baker.
• Pivotal in promoting the company’s mission statement as No Ordinary Brand.
• Mentored and motivated the team to maximise sales potential by displaying leadership qualities and encouragement.
• Ensured strict adherence to The Ted’s School of excellence to ensure operational excellence and highest customer satisfaction utilising product knowledge.
Key Deliverables
• Rendering regular updates to Head Office on performance opportunities.
• Maintained the brand integrity and ensured adherence to policies and procedures
• Attended operational tasks in close coordination with central operations on back of house operations and processes.
• Adhered to healthy sales environment; developed operational and loss prevention guidelines to protect all assets.
• Supervise and organise all shipment receiving process ensuring the readiness of the shops to improve customer service.
Led a team of 25 people to manage the Visual Merchandising of the kids and Maternity section to ensure maximum sales, profitability and effective stock management. Organised training programs to improve employee workplace performance in line with company’s core values. Identified training needs/training gaps and conducted programs to enhance the operational efficiency of staff leading to increased productivity. Carried out multiple refit projects around the region and executed new store openings.
Key Achievements:
● Successfully planned and executed classroom immersion programme for newly hired employees and trained within 90 days of employment in close collaboration with the regional training manager.
● Delivered improvements in productivity, quality, and efficiency while decreasing costs and employee turnover.
● Pivotal in ensuring selling, customer service activities and candidate competencies in these areas are optimised to sustain sales performance, profitability and offering brand loyalty.
● Evaluated the effectiveness of training programs by developing pre and post assessment tools.
Accomplishments
• Successfully steered, directed and piloted a team of 25.
• Responsible for managing the Visual Merchandising of the kids and Maternity section to ensure maximum sales, profitability and effective stock management.
• Designed & conducted training programs to boost employee workplace performance in alliance with company’s core values.
• Multiple training events in a corporate setting.
• Successfully organised and delivered classroom immersion programme for newly - hired and trained within 90 days of employment in collaborating with the Regional Training Manager
• Significantly created improvements in productivity, quality & efficiency improvement while reducing costs, lowering turnover & maintained positive work environment.
• Pivotal in ensuring selling, customer service activities and candidate competencies in these areas are optimized to sustain sales performance, profitability and offering brand loyalty.
Key Deliverables
• Determined training needs, identified training gaps, & conducted programs to enhance the operational efficiency of staff leading to increased productivity.
• Evaluated the effectiveness of training programs by developing pre & post assessment tools.
• Conducted reviews & providing feedback on areas of improvement
• Carried out multiple refit projects around the region and executed new store openings
• Conducted floor moves using commercial reports and customer activity
Bachelor in Interior Design with Retail Architecture From The University of Huddersfield 2012