CSR
Dubai International Financial Centre (DIFC)
Total years of experience :18 years, 0 Months
Greet clients and guests when entering organization.
Log in /out guests.
Taking care of guest’s request.
Answering telephone calls promptly and transferring.
Provides all services with prompt, efficient and professional manner.
Take and relay messages.
Provide information to guests and callers.
Direct clients and guests to correct destination.
Deal with queries from the public and guests.
Maintain tidiness of the reception area.
Provide effective communication with colleague.
Provide cover and support on reception duties.
Ensure that the client security and emergency procedure are adhered to at all times.
Managed the PABX/Telephony & Reception Services,
Logging of Telephone Calls and e-Mails while managing the primary e-Mail contacts of the branches.
Marketing e-Mail shots telemarketing and sales calls.
In-touch with the customers for their upcoming requirements.
Making Sale Reports on Weekly Basis.
Completely handled Petty Cash Vouchers
Party/Bank Ledgers Reconciliation
Receptionist (Handle All Incoming & Outgoing Calls).
Assist the Branch Manager.
Maintain the Customers orders record.
Correspondence through E-Mail with Head office and the Customers.
File Keeping.
Raise the Manual Order Installation Sheets against Purchase Orders.
Maintain the Correspondence Record.
Maintain the weekly forecast of the Marketing Executives.
Maintain the Purchase Orders’ records.
Calculate the prices of the projects.
Prepare the Technical/ Financial Proposals (Tenders) as per the tender.
Follow-up for the ordered equipment
Sales In charge
CSR (Customer Service Representative)
Handling complaints
Operating the Tabs (Telecommunication Administration & Billing System)
Maintain the Official Files.
Maintain attendance record.
Attend the official telephone calls and keep the record.
Prepare the minutes of meeting
