IT BUSINESS ANALYST
Pakistan Single Window (PSW)
مجموع سنوات الخبرة :4 years, 4 أشهر
• Assisted cross-functional teams in analyzing business processes, identifying areas for process improvement, and implementing solutions to improve operational effectiveness by 15%.
• Utilize Agile methodologies for Electronic Bank Guarantee (eBG) to lay out logical operational steps by conducting detailed business requirements analysis.
• Created detailed business requirement documents (BRDs), SRS, and user stories to guide the development process that improved overall project delivery timelines while maintaining quality standards.
• Coordinated comprehensive risk assessments, focused on various module checklist generation for ongoing improvement and standardization and reducing compliance-related issues by 20%, and recommended corrective actions.
• Completed PECB ISO 9001 Lead Implementer certification, demonstrating a commitment to enhance Quality management and process efficiency within organizations.
• Collaborated to facilitate the seamless integration between Uzbekistan Single Window and Pakistan Single Window to enhance business processes to identify areas for improvement and optimization.
• Created a technical document for POS implementation to streamline project management and timeline with effective communication and collaboration across cross-functional teams resulting in more informed decision-making and a 30% reduction in project delays.
• Conducted user acceptance testing (UAT) and executed test cases to validate system functionality and ensure that deliverables meet business requirements.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Provided training and collaborated with stakeholders to define project objectives and support to end-users on Digital Banking and PCI PIN certification empowering them to effectively utilize new systems and tools.
• Assisted in conducting a comprehensive gap analysis of Scheme certification for UnionPay and PayPak identifying inefficiencies that led to a 25% reduction in processing errors.
• Managed various social media platforms and created engaging content.
• Developed written material for blog posts, articles, and other content marketing initiatives with customer feedback mechanisms resulting in a 15% increase in overall customer satisfaction scores.