Siham Charmand

• Manage end-to-end procurement, logistics, and customs operations for pharmaceutical raw materials, ensuring
uninterrupted supply while maintaining full regulatory and GMP compliance.
• Lead commercial negotiations with international suppliers, freight forwarders, and customs agents, optimizing pricing,
lead times, and service quality without compromising regulatory requirements.
• Apply strategic sourcing principles by evaluating RFQs, supplier capabilities, and total landed cost to support cost
efficient and compliant procurement decisions.
• Act as the primary interface with international suppliers across Europe and the Far East, aligning commercial terms with
operational and regulatory constraints.
• Coordinate closely with QC, QA, and Regulatory Affairs to strategically plan imports in line with technical approvals,
testing timelines, and Ministry of Health import authorizations.
• Proactively manage regulatory and customs interfaces, mitigating clearance risks through early documentation review and
cross-authority coordination.
• Develop and implement SOPs that standardize procurement and logistics processes, reduce operational risk, and improve
cross-functional efficiency.
• Oversee supplier financial management, including RFQs, invoicing, and statements of account, negotiating discrepancies
and ensuring timely, accurate payments.
• Serve as a key user in the Odoo ERP system, supporting strategic implementation of routes and workflows; manage
Purchase and Accounting modules with working knowledge of Inventory, Sales, and Manufacturing.
• Leverage ERP data and cross-functional insights to support informed decision-making, supply continuity, and continuous
process improvement.

• Procurement: Identified suppliers, negotiated terms, drafted purchase orders, and reviewed procurement documents
(invoices, packing lists, COAs, certificates of origin, bills of lading).
• Visual Identity: Created business documents, recruitment materials, and stationery for the companys visual identity.
• Relationship Management: Built and maintained relationships with customers and suppliers.
• Meeting Coordination: Arranged visits and online meetings with customers and suppliers.
• Content Creation: Developed website content and managed LinkedIn presence.
• Agency Agreements: Drafted and negotiated agency agreements with suppliers and business partners.
• Executive Coordination: Liaised between internal departments and agency providers.
• Logistics: Managed logistics, ensuring compliance of shipping documents for over 40 shipments from various regions to
the Middle East.
• Event Management: Organized event calendars, handled registrations, and attended events.
• Correspondence: Managed communications with customers, forwarders, partners, and service providers.
• IT Coordination: Coordinated IT issues among team members and third parties.
• Onsite in Egypt: Conducted recruitment and operational tasks in Egypt for one month.
• Executive Summaries: Drafted summaries for new private label factory project.
• Website Projects: Managed company website projects in Turkey and Cairo.
• Reporting: Prepared market and product reports.
• Task Management: Implemented task management systems and provided training for team members.
• Recruitment: Managed recruitment processes, including assessments, interviews, and training.
• Contract Review: Reviewed contracts with third parties.
• Dubai Company Management: Handled license renewal, tax registration, and company termination in Dubai.
• Visa Applications: Managed visa application processes.

• Calendar Management: Managed the CTO and technology departments calendar using Monday.com.
• Meeting Coordination: Captured meeting notes during technical meetings and conducted research on technical matters as
needed.
• Communication: Drafted internal and external communications, process, and procedure documents.
• Team and Project Coordination: Coordinated team activities and project timelines.
• Onboarding Support: Provided onboarding support, including orientation, systems access, and office setup.
• Documentation: Developed spreadsheets, reports, documents, and presentations to support CTO operations.
• Recruitment: Posted jobs, created job descriptions, screened applicants, and managed the applicant tracking system.
• Onboarding and Offboarding: Handled the onboarding and offboarding of employees and contractors, ensuring
paperwork completion and system updates.
• Staffing Process Management: Managed the staffing process, including sourcing, recruiting, interviewing, and hiring.
• Employee Relations: Promoted a positive work environment and provided upskill training to team members.
• Project Presentation: Presented projects to company executives and clients.
• Reporting: Provided weekly progress reports on social media platforms (Twitter, Facebook).
• Content Development: Planned and developed website content, ensuring alignment with editorial calendars and audience
needs.
• Customer Service: Maintained a professional attitude, responded to customer inquiries, and followed up as necessary.
• Executive Support: Managed communication and administrative tasks for the CEO & President, including organizing
meetings, drafting emails, and creating custom reports.