account officer
albaraka bank
Total years of experience :7 years, 4 Months
• Business Development: Spearheaded the prospecting of new client relationships.
• Client/Account Management: Proficient in account opening, client equipment, resource allocation, client visits, commission tracking, and processing requests for cards/checkbooks.
• Financing and Commitment Management: Conducted instruction, analysis, and monitoring of financing applications and commitment management (structuring and monitoring).
• Debt Recovery: Successfully managed debt recovery processes and monitored account debit regularizations.
• Regulatory Compliance: Oversaw regulated cases such as education and business travel allowances.
• Managed Special Deposits: Initiated requests for proposals and facilitated the implementation of special deposit accounts.
• Customer Complaints Management: Effectively handled and resolved customer complaints.
•Client/Account Management: Proficient in account opening, client equipment, and monitoring account activity.
• Issuance of Payment Instruments: Received, stored, and issued bank cards and checkbooks to clients.
• Customer Complaints Management: Successfully addressed and resolved customer complaints.
• Customer Segmentation: Efficiently managed customer segmentation to direct them to the appropriate department or responsible client representative.
•Cash Management: Oversaw requests for fund replenishment and collection.
• Customer Cash Management: Managed the opening, reconciliation, inventory, and closure of customer cash.
• Cash Operations Management: Handled cash operations, including withdrawals, deposits, check payments, manual currency exchange, and managing fund availability.
• ATM Management: Supervised fund counting for ATM loading and retrieval after unloading operations.
• Commercial Engagement: Ensured effective initial contact for new customer interactions.
• Western Union: Processed money order withdrawals and engaged in commercial interactions.
license on economy and international finance with honors
