Silvana Kfoury

- Coordinate internal and external communication activities & events.
- Produce written materials such as newsletters and periodicals.
- Responsible for the firm printed materials and giveaways.
- Perform some marketing activities.
- Assist Social Responsibility division with their activities.

- Responsible for invoicing all services provided by the
department.
- Handling billing correspondence with other Deloitte
offices.
- Follow up on collecting unpaid invoices.
- Provide administrative support to the Tax Team.
- Perform other related areas as assigned by the
partner in charge.

Provide administrative and project level support to the project in Egypt.

Translate monitoring and reporting documents from English to Arabic and Arabic to English on a regular basis.

Making proper referrals; arranging meetings, attending workshops; taking minutes of meetings; responsible for international and domestic courier.

Perform a variety of tasks as necessary to support the project in Egypt.

IDI Project:
• Conducting one hour IDI with Top Level Management
• Filling in the IDI in a transcript format

- Delivering superior services to customers in professional and skillful order
 Introduce, explain, sell, cross sell, open account, up sell bank services and products
clarifying all features to ensure customer understanding and satisfaction
 Undertake outside visits to new customers and save existing ones
 Prepare all documents and ensure completeness of files
 Ensure regular coordination within the branch and head office divisions to ensure
providing superior services that meet customer needs Handle the account status daily report movements
 Achieve set target according to business plan
 Perform other related duties as required by the head of customer service/deputy
branch manager and branch manager