Silvia Tantianty

Moderator for Indonesia Project market especially in Sundanese traditional language-Rest
ofThe World (ROW) Market with complex queue addition with mix global languages.
Focus maintained KPI target and has been stable in 12+ months with accuracy 90-100%,
productivity 450-500 and handling time 50-55 seconds.
Discipline behavior in a fast pace environment challenges me of the role. I take responsible
coordinating with my Team Leader and Quality Assurance ofcontent that have potentially
violating issue.

Handle new Minor Project (CSAM) from December 2024 as a senior moderator with
focusing in disturbing and sensitive content from another market.
Analysis oftrending cases in Indonesia. Work in a fast pace environment challenges ofthe
role. Ensure legal compliance and safety ofcontent uploaded to platform.
Responsible coordinating with supervising departments and maintain the target of
productivity target 1000 task/day (video, chat, audio, image), handling time meet the target
22s/30s, achieve performance accuracy in 97/94%.

Promoted cybersecurity products and services to prospective clients, maintained client
relationships and provided sales support through Email & Whatsapp platform.
Assisted in preparing proposals, presentations, and sales documentation with coordinated
with technical teams to meet customer requirements.

Direct experience in B2B account management, partner operations, or vendor management
through social media and communication channel such as Email, Line@, Instagram.
Handled customer complaints and provided solutions in a timely polite manner to give the
solutions to customer needs with empathy, kindness and responsibility.
Coordinated projects, maintained schedules, organized meetings, and assisted with event
planning and travel arrangements.
Produced compelling copywriting materials for social media campaigns, events, and
institutional communications. I creating engaging content and supporting audience
growth.
Created digital content to support student engagement initiatives and university events.
Contributed to journalism and content development projects, including interviews, articles,
and event coverage.