Business Development Executive
MPAC Sports
Total years of experience :8 years, 5 Months
- Strategize ways to build market share, increase revenue, and acquire success through the development of new locations to offer, new products and services, and the generation of new leads.
- Initiated and developed the introduction of a new range of basketball training accessories and products which increased annual revenue by 5%.
- Collaborated on the project to enter into the Sharjah and Abu Dhabi markets by negotiating with new school locations and setting up new programs which grew overall revenue by 35%.
- Negotiate contracts, prepare presentations, and communicate with key stakeholders and business partners.
- Manage the accounts of 65+ VIP clients through constant communication and account management to ensure retention, clients that collectively contribute AED 1.5+ million annually to the company.
- Prepare daily reports with sales metrics, and dashboards to guide strategy and analyze performance.
• Promoted to business development executive in recognition of productivity and performance.
• Consistently met and exceeded sales targets and customer satisfaction KPIs.
• Achieved monthly top seller in 3 out of 12 months annually within the sales team.
• Oversaw the sales and customer service for 143 accounts, maintaining a customer retention rate of above 90%.
• Utilized calls, emails, and in-person meetings to communicate with customers and educate them on products offered by the company to canvass for sales.
• Tracked and kept a record of customer interactions, complaints, feedback, and sales, using the data to improve customer service and increase sales.
• Consistently achieved 100% of monthly revenue target of AED 100, 000+ every month
- Produced high-quality leads for large accounts managed by senior executives; 45% of all leads resulted in closed sales.
- Conducted market research to use data to analyze conditions to generate new leads and exceeded lead generation target by 40%.
- Efficiently used Salesforce CRM software for effective customer engagement and tracking sales leads.
- Analyzed large data sets to identify market trends on Google Analytics and prepared presentations showcasing the results.
- Accomplished 100% of my monthly revenue target of AED 75000+.
• Qualified, nurtured, and developed leads to create long and short-term sales pipelines, assuring the meeting of revenue targets and business development goals.
• Fielded customer complaints and facilitated negotiations to resolve any issues, reaching mutually beneficial conclusions.
• Recorded and maintained accurate and efficient records in CRM software and Microsoft Excel.
• Consistently achieved and surpassed 100% of monthly sales quota/target.
• Increased sales and revenue by 15% by facilitating a referral incentive program.
• Maintained an above 85% retention rate of existing customers by providing post-sales support, constant engagement, actively listening, and resolving all their concerns.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
• Improved operational efficiencies by managing customers' requests, store inventory, transactions, new purchase orders, and pricing needs.
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Increased sales by 11% by offering advice on purchases and promoting additional products.
• Approached browsing customers to initiate conversations to determine buying preferences and made personalized recommendations
Degree in Economics from the University of Zimbabwe, specializing in micro and macroeconomic analysis, econometrics, and international trade. Developed a strong understanding of economic theory and its practical applications, including data analysis, forecasting, and policy evaluation. Acquired skills in research and critical thinking, as well as proficiency in statistical software and data analysis tools. Completed coursework and projects on topics such as monetary policy, labor economics, and the global economy, providing a comprehensive understanding of economic systems and their interactions. The degree program also emphasized communication and presentation skills, allowing me to effectively convey economic ideas and analysis to diverse audiences.