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Simion Inog, Call Center Agent

Simion Inog

Call Center Agent·Hadi Clinic

Kuwait

Bachelor's degree, BS in Computer Science

Work experience

Total years of experience: 16 years, 4 months

Call Center Agent

February 2016 - Present

Hadi Clinic

Al Kuwait, Kuwait

February 2016 - Present

* Informing the patients about the TIMING’s of all Doctors and Clinics.

* Giving Patients place a new/re booking or appointment.

* Making updates all Patients for their appointment’s schedules or changes.

* Assisted Patients with their queries and problems by phone and email.

* Established and maintained contacts with new and existing patients

  as per the direction of the supervisor.

* Forwarded important and serious matters to the supervisors.

* Transferred urgent call to the required department quickly

  and accurately.

* Entered and update new Patients details in the customer

  relation management software according to administrative guidelines.

Company industry:
Other Healthcare Services
Job role:
Support Services

Office assistant

November 2010 - February 2013

NBK, Boubyan Bank (under Al Sour Company)

Al Kuwait, Kuwait

November 2010 - February 2013

Company industry:
Banking
Job role:
Other

Customer Service Representative

July 2008 - August 2009

One Global Contact Center

Philippines

July 2008 - August 2009

* Assisted customers with their queries and problems by phone and email.
* Established and maintained contacts with new and existing customer as per the direction of
the supervisor.
* Helped Customers place new orders easily.
* Forwarded important and serious matters to the senior.
* Transferred urgent call to the required department quickly and accurately.
* Entered and update new customer details in the customer relation management software
according to administrative guidelines.
* Achieved set targets of the firm by the stipulated deadlines.

Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Service Crew, Waiter

April 2003 - September 2005

Pizza hut, JOLLIBEE, Max's Restaurant, Wendy's, Aristocrat Restaurant

Philippines

April 2003 - September 2005

* Greeted new customers and escorted them to their tables.
* Presented menus and answered questions about the cuisine, making recommendations
upon request.
* Recommended wines and other drinks to customers.
* Wrote customers’ orders and conveyed to kitchen staff.
* Took orders from customers and served food, drinks and deserts.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Education

AMA Computer University

April 2008

April 2008

Bachelor's degree, BS in Computer Science

Philippines

GPA (percentage): 86%

GPA (percentage): 86%

I took my college degree for 6years; some sone financial problem.

Skills

Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Data Analysis
Expert
Data Analysis
Expert
Communication Skill
Expert
Communication Skill
Expert
Computer Technology
Expert
Computer Technology
Expert
Team Player
Expert
Team Player
Expert
Customer Services Skills
Expert
Customer Services Skills
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Expert

Arabic

Intermediate

Hobbies and interests

Cooking, Baking