simon bou malhab

• Supervise daily operations of reception and the call center in a high-volume hospital
environment.
• Manage staff schedules and ensure full shift coverage and operational continuity
• Handle escalations and maintain high patient satisfaction standards.
• Train and onboard new staff on procedures, communication, and service standards
• Monitor performance and ensure KPIs and service quality targets are consistently
met
• Supervised hospital transportation operations, driver scheduling, to ensure smooth
and timely service delivery.
• Specialized in transportation operations, including route optimization, driver
coordination, and location management to maximize efficiency and reduce delays

Managed online handcrafted products business
• Scheduled and coordinated client orders
• Met with clients to present and confirm designs
• Crafted, finalized, and delivered custom handmade products

• Established and managed an online business, overseeing end-to-end operations
including client acquisition, order management, and service delivery
• Directed daily operations, optimizing workflow, scheduling, and resource allocation
to ensure efficiency and timely execution
• Managed client relationships, negotiations, and service quality, maintaining high
customer satisfaction and repeat business
• Led strategic planning and growth initiatives, including pricing, positioning, and
market outreach
• Implemented structured processes to improve operational performance and
scalability

• Department 1 - Fleet Maintenance & Spare Parts (5 Years): Oversaw vehicle fleet maintenance scheduling and spare parts
procurement for military units; coordinated directly with suppliers and maintained accurate maintenance records to minimise vehicle
downtime. Department 2 - Food Storage & Stock Management Managed food storage operations and inventory control as a
warehouse stock keeper, ensuring accurate stock records and consistent resource availability for unit supplies.
• Operated effectively in high-pressure, structured military environments requiring strict discipline and precision.
• Developed strong leadership, teamwork, and rapid decision-making capabilities throughout service.

• Managed night shift operations including driver coordination, dispatch, and customer service.
• Monitored fleet performance and ensured timely, efficient service delivery.
• Resolved passenger and driver issues promptly to maintain service quality.
• Maintained shift logs, operational reports, and incident records.

• Coordinated vehicle dispatch and managed real-time driver assignments.
• Handled inbound customer calls and ensured accurate booking and routing.
• Served as the central operations hub, managing all communication flow between drivers, customers, and management.

• Handled vehicle dispatch and managed driver assignments across the taxi network.
• Responded to customer booking requests and ensured accurate routing and timely pickups.
• Maintained smooth communication between drivers and the operations base.