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Semon Saman, Assistant manager

Semon Saman

Assistant manager·Pave jewelry

Egypt

Bachelor's degree, Archaeology

Work experience

Total years of experience: 2023 years, 1 months

Assistant manager

January 2022 - January 2024

Pave jewelry

January 2022 - January 2024

• Developed business strategies to enhance customer experience, increase store traffic, and boost
profitability
• Trained, motivated, and guided sales team to consistently meet sales goals
• Managed operational performance and team engagement
Job role:
Accounting and Auditing

Assistant manager

January 2022 - January 2024

Pave jewelry

January 2022 - January 2024

• Developed business strategies to enhance customer experience, increase store traffic, and boost
profitability
• Trained, motivated, and guided sales team to consistently meet sales goals
• Managed operational performance and team engagement
Job role:
Accounting and Auditing

Organization team member

January 0001 - January 2022

Cop27

January 0001 - January 2022

• Welcomed and supported international guests and delegates
• Ensured event logistics ran smoothly, including seating, accessibility, and emergency response
• Represented event organizers with professionalism and care in a high-stakes global setting
Company industry:
Administration Support Services
Job role:
Design, Creative, and Arts

Organization team member

January 0001 - January 2022

Cop27

January 0001 - January 2022

• Welcomed and supported international guests and delegates
• Ensured event logistics ran smoothly, including seating, accessibility, and emergency response
• Represented event organizers with professionalism and care in a high-stakes global setting
Company industry:
Administration Support Services
Job role:
Design, Creative, and Arts

Team leader

January 2020 - January 2021

Orange

United Arab Emirates

January 2020 - January 2021

• Supervised team operations, ensured high service standards, and resolved escalated customer issues
• Delivered accurate information on products and promotions to customers
• Gathered customer feedback and presented it to management for service improvement
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Team leader

January 2020 - January 2021

Orange

United Arab Emirates

January 2020 - January 2021

• Supervised team operations, ensured high service standards, and resolved escalated customer issues
• Delivered accurate information on products and promotions to customers
• Gathered customer feedback and presented it to management for service improvement
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer service representative

January 2019 - January 2020

Vodafone

United Arab Emirates

January 2019 - January 2020

• Handled customer inquiries, achieved sales targets, and promoted telecom services
• Completed call center training focused on communication and conflict resolution
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer service representative

January 2019 - January 2020

Vodafone

United Arab Emirates

January 2019 - January 2020

• Handled customer inquiries, achieved sales targets, and promoted telecom services
• Completed call center training focused on communication and conflict resolution
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Sales agent

January 2018 - January 2019

Bel la Donna

Egypt

January 2018 - January 2019

• Assisted customers with product choices, upselling, refunds, and exchanges
• Maintained high levels of customer satisfaction and store appearance
Job role:
Sales

Sales agent

January 2018 - January 2019

Bel la Donna

Egypt

January 2018 - January 2019

• Assisted customers with product choices, upselling, refunds, and exchanges
• Maintained high levels of customer satisfaction and store appearance
Job role:
Sales

Education

Fayoum University

June 2018

June 2018

Bachelor's degree, Archaeology

Egypt

Faculty of Archaeology, Fayoum University

January 2018

January 2018

Bachelor's degree, Archaeology

Egypt

Skills

COLLABORATION
Intermediate
COLLABORATION
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Italian

Beginner

Training and Certifications

Certifications
Call center course
Customer service course
course
Second International Conference
course

Hobbies and interests

photography, walking, kickboxing