Client Servicing Executive
GTECH INFORMATION TECHNOLOGY, DUBAI, UAE
Total years of experience :14 years, 1 Months
Freelancer
• Representing the company to the end customer and acting a liaison between the development team and the client
• Responsible for scheduling meetings and managing schedules
• Client management via telephone, email and in-person communications
• Project Management and quality check on the existing projects
• Maintaining and developing relationships with existing customers and new customers in person via calls and mails
• Following the existing customers to get their feedback
• Providing necessary product support to the customer as per company policy
• Handling sales and after sales operation for 2states of UAE(Ras Al Khaimah & Fujairah) and retail showroom in Fujairah and earlier(before inner sales restructuring) handled sales and export operations for RAK Italy, RAK Belgium, Distributors in France and Jordan
• Maintaining and developing relationships with existing customers and new customers in person via calls and mails
• Following the existing customers to get their feedback
• Provide necessary product support to the customer as per company policy.
• Stock planning and projection reports provided to stock planning dept. every month based on the forecasts for the upcoming projects.
• Ensuring timely dispatch of materials to the customers.
• Work experience in the field of Finance and Admin.
• Correspondence to the enquires of the RAK BANK staff related to Admin and Finance Dept.
• Dealing with Admin and Finance documents and getting approvals of HOF.
• Developing sales leads in the form of new customers, distribution networks and final end users.
• Managing and maintaining Export Sales to more than 9 countries.
• Customs documentation, Execution of shipments and Correspondence to all customer enquiries
• Organizing and Managing International and Local Trade Shows and Events
• Identifying client’s needs and coordinating with the stores and supply team to meet their needs and daily requirements.
• Typing documents and distributing memos.
• Updating & maintain the holiday, absence and training records of staff.
• Responsible for purchase orders.
• Raising of purchase orders and invoice tracking.