reservation supervisor
ROZD Holiday HOmes
Total des années d'expérience :7 years, 10 Mois
• In charge of Daily reservation updates, market comparison and update rates in all channels according to business demand
• Research market trends, compare rates in area, modify rates according to business demand.
• Evaluate rate tips in Air BnB, Booking.com etc and compare the revenue varfication in details.
• Promote property with discounts and special offers.
• Evaluate Property Furnishes and recommend any changes if needed.
• Prepare month end report and assist revenue manager in various tasks
• Coordinate with guest regarding reservation/ travel arrangements etc
• Coordinate with DTCM regarding Tourism Dirham statements and Holiday Homes Licenses.
• Coordinate with Property Owners/ Real Estate Agents regarding the property tenancy, reservations etc
• Communicate with Property Management Team for the Smooth Check in and Checkout of Guests.
● Handles daily correspondence, responds to inquiries and makes reservations as needed.
• Utilized proper selling techniques and strategies to maximize budgeted room occupancy and ancillary revenue goals
• Managed and distributed rates, promotions and inventory flawlessly across all channels
• Forecasted occupancy reports, projected revenue and daily pickups for weekly upper management review.
• Daily review of PMS to ensure Rate, market codes etc.
• Process advance / Deposits etc.
• Getting information about areas of interest to target more clients in seasons.
• Perform daily office duties such as respond to all email inquiries; answer multiple phone lines, and process deposits, no-show fees etc.
• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
• Coordinate with sales team for group bookings and once the Group contract signed load it opera and follow up in different stages such as Tentative till Definite, and follow up the rooming list, billing instruction etc.
• Assist the Director of Revenue Manager with the day-to-day operations.
• Adjust rates according to suggestions from Yield or RM Systems
• Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.
• Work in liaison with hotel sales and reservations departments as a team
• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc. )
• Consistently greet customers in a friendly and courteous manner according to Hotel standards
• Engage each customers as a unique individual and listen attentively to Customer requests
• Perform accurate check-ins and check-outs of customers daily
• Anticipate and address customers service needs
• Listen to customers complaints or concerns and resolve Guest issues in a timely manner
• Promote a safe working environment
• Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
• Practice safe working habits, reporting hazards,
• Comply with the Hotel Policies, Procedures and Code of Ethics