Sr Operations Manager
Reliance Worldwide Catering Company
مجموع سنوات الخبرة :19 years, 10 أشهر
• Planning implementation and recording trainings as necessary using the continuous appraisal and training system
• To implement work process for all opening outlets
• To ensure HACCP process is implemented
• Educate new employees on Work Process
• Planning, and Controlling the cost of operation
• Maintain statistical-financial records.
• Deal with client queries and complaints
• Deal with the contractors and suppliers
• Implementing and Enforcing SOP's
• Optimization and streamlining of OUTLET operations
• Analysing monthly reports of all outlets
• Trouble shooting, project planning, system development
• Ordering, purchasing of FFE, SOE
• Food, staff, market cost controlling
Duties & Responsibilities
• To implement work process for all opening outlets
• To ensure HACCP process is implemented
• Educate new employees on Work Process
• Planning, and Controlling the cost of operation
• Maintain statistical-financial records.
• Deal with client queries and complaints
• Deal with the contractors and suppliers
• Implementing and Enforcing SOP's
• Optimization and streamlining of Banqueting operations
• Analyzing monthly reports of all outlets
• Trouble shooting, project planning, system development
• Ordering, purchasing
of SOE
• Food, staff, market cost controlling
• Planning implementation and recording trainings as necessary using the continuous appraisal and training system.
• Planning the standards, implementation and recording the trainings as necessary using the continuous appraisal and training system.
• Presenting the Restaurant to 5 star International Standards.
• Dealing with the guest, handling guest complaints and maintaining customer information profiles and statistics for each outlet.
• Increasing sales through high standards of food presentation and service to the satisfaction of the guest, in adherence to the budget for each outlet.
• Participating with the GM and Food & Beverage Manager in the creation of and adherence to the budget for each outlet. Participating in the creation of food promotional activities to attract business.
• Delegating duties, preparing duty rosters/charts and organizing daily briefings for the outlet staff.
• Preparing the function sheet, signboards and necessary setup for all meetings, conference and seminar's.
• Preparing requisition, costing and controlling revenue figures and monthly reports for the outlet.
• Supervising the preparation of the restaurant's day to day operation.
• Handling the various control documentation of the outlets and communicating with other department