IT Engineer
Kuwait University
مجموع سنوات الخبرة :19 years, 2 أشهر
• Setting up PCs and required softwares for examinations held by the University.
• Troubleshooting and support of PCs used by the Department Faculty.
• Updating and Maintaining Question Bank in Access database
Responsibilities
• Development of BMC Remedy AR System in-house applications and enhancements on existing out of the box modules like Incident Management, Change Management, Asset Management, CMDB and Service Level Management Modules as per upcoming requirements from Business Users.
• Maintenance and troubleshooting of BMC Remedy related problems and service requests.
• Analysis and report presentation from various data source using Crystal Reports, Business Objects and Xcelsius.
• Design, develop, and document intranet portals using the out-of-the-box functionality of Microsoft Office Sharepoint Services 2007.
• Develop and enhance InfoPath Forms to be uploaded to the Bank’s intranet Sharepoint portal.
• Develop web based application in VB.net and ASP.net using Visual Studio 2005.
• Consult with Business Users to identify and document software/system purpose, work flow issues, output needs and to determine overall functional and technical system requirements and specifications.
Achievements
• Developed in-house modules in BMC Remedy 7 for the automation of Purchase Requisitions and system enhancement requests workflows.
• Active involvement in upgrading of Remedy Version 6 to BMC Remedy Version 7
• Worked as the Project Manager for implementing Asset Management Module and SLM Modules after upgrading from BMC Remedy version 6 to version 7.
• Designed and developed Helpdesk website for the Bank’s Intranet portal running on Microsoft Sharepoint 2007 portal.
• Developed Online Flat Registration System for Abu Dhabi Commercial Properties using VB.Net and .NET Framework.
•BMC Remedy troubleshooting and administration.
•Handling email and telephone calls from internal bank users, logging them and taking ownership of the calls till closure. Generating weekly and monthly SLA reports for the calls logged and doing trend analysis for improving the services.
•Creating/Configuring User accounts using various platforms like Active Directory (Microsoft) and other Databases like Flexcube, MIS, Business Objects, Workflow Management System (WMS), Omniflow, Loan Application Processing System (LAPS) etc.
•Creating Exchange mail ids on Exchange Mail Server, configuring the same and troubleshooting any issues related to client end.
• Worked as IT Support Agent at one of the four Solution Centers spread across the world, supporting clients from the Middle East region.
• Account creation for employees.
• Exchange mailbox creation on Microsoft exchange servers based on employee location.
• Enabling Virtual Private Network (VPN), Remote Access Server (RAS) and Internet account for users.
• Programming access cards for employees.
• Monitor Ticket Queue in Tivoli and Updating as required.
• Determine and verify full customer requirement and provide quotes and product information.
• Ensure standard compliance (hardware and software). Secure approvals and verify approvers with accounts payable/SAP security.
• Submit vendor master forms. Create purchase Requisitions/orders, procure items and track progress through to deliver to customer/desktop teams, ensuring ETAs and shipping details are confirmed and met.
• Documented the Middle East Network design of the Baker Hughes network using visio.
• Maintain IT Store and Microsoft select CDs. Manage vendor’s relationships and Service Level agreements (SLAs) in the ME.
• Maintaining device count list and software inventory of all machines.
• Help Desk support for employees.
GPA - 70% with Honors