Technical Support Engineer
vdart
مجموع سنوات الخبرة :3 years, 1 أشهر
* System Support - Analyse issue and give solution and fixing issue
* Troubleshooting - fix the issue in hardware and software
* Technical support - fixing different kinds of issues in the systems, Lan, server and devices
* Monitoring - followup the issues and monitoring untill diagnosis the problem.
* Ticket - Handling different tickets in software and hardware from the users/customers
* Azure - Using Cloud technologies and its policies.
* Documentation - Creating documents to the company for policies and process of tickets.
CRM
Sales
Technical Support
System Support
Help Desk
Management
I completed college level projects while completing my college. Completed certifications in Python and other programming languages. Interest with software development life cycle and software development tools like visual studio. Also interested with hardware and troubleshooting problems. So gained knowledge in software and hardware. How to install the OS and configuration of the system. Used linux terminal to gain knowledge in Linux and Ubuntu. Expanded my knowledge in Information Technology like software development.