Public Relations and Marketing Executive
Nakilat Keppel Offshore Marine
Total years of experience :20 years, 11 Months
Public Relations and Marketing Executive
N-KOM, Qatar (Nakilat Keppel Offshore Marine)
June 2011 - To Date
Supervisory Responsibilities
Support and handle marketing initiatives and events. Follow up on marketing calendar of events related to offshore and onshore marine industry. Assist in the development of
collaterals and co-ordinate advertising deadlines. Assist CRM through customer feedback and upkeep of database. Keep track and analyze competitors' rates and marketing
strategies. Monitor monthly marketing expenditure. Other activities as assigned by Senior
Commercial Head of Marketing. Build and develop PR foundation, programs, content, and processes. Execute on corporate and product PR. Develop media pitches and work with
targeted media on story development. Handles standard media inquiries. Research and monitor relevant news, provide media analysis. Develop internal and external stakeholder
relationships, and liaise with these stakeholders. Assist in administration duties such as activity reports, media reports, editing, media list updates and press release uploads.
Other Duties:-
• Set up and manage Business Centre for ship owners and clients
• Lead a group of 6 Marketing Admin Assistants in the running of Marketing team
• Handling customer complaints and inquiries
• Supervise Customer Feedback Forms, Surveys and Follow-ups
Office Manager
TOTAL OIL & GAS
2010 - 2011
Supervisory Responsibilities
Maintain office services
Design and implement office policies, establish standard procedures, organize office operations and procedures, monitor and record long distance phone calls, prepare time sheet, control
correspondence, review and approve supply requisition, liaise with insurance company, contractor
company etc, update organizational membership, maintain office equipment
Supervise office staff
Assign and monitor clerical and secretarial functions, recruit and select office staff, orient and train
employees,
provide on the job and other training opportunities, supervise staff, and evaluate staff performance.
Maintain office records
Design filing systems, ensure filing systems are maintained and up to date, define procedures for record retention, ensure protection and security of files and records, ensure effective transfer o files and records, transfer and dispose records according to retention schedules and policies, ensure
personnel files are up to date and secure
Maintain office efficiency
Plan and implement office systems, layout and equipment procurement, maintain and replenish
inventory, heck stock to determine inventory levels, anticipate needed supplies.
• Work closely with the company partners and owner to meet the organizational needs.
• Perform other related duties as required:
• Incorporating the task of Personal Assistant for four Directors
Office Manager
The Research Partnership (UK firm)
2007 - June 2010
Supervisory Responsibilities: Assigns and regulates clerical and secretarialfunctions. Deleg
ates responsibilities among staff and ensures that no staff member is
overloaded with work. Determines the salaries and the working conditions and employees in the office. Evaluates and manages the performance of each employee and plays a crucial role in their promotion.
Recruitment and Training: Oversees the selection and recruitment procedure of the new candidates. Implement and coordinate training among the employees
Maintain Office Records: Designs filing systems and ensures that these systems
are up to date. Lays down the procedures for maintaining records. Maintains the office budget and records all expenses. Ensure that personnel files are up to date and secure, and that transfer and disposal of records as per the retention schedules and policies are carried out effectively.
Role with the Senior Management: Hold meetings with the senior management to review performance of the company and the staff. Delivers reports and presentations regarding the finances and the working of the office to the senior management.
Involved in the meetings that the management conducts about the organization's
policies and the steps that it plans to take for its strategic development.
Other Duties:-
• Ensuring that there is adequate supply of stationery and equipment
• Updating health safety policies and ensuring that they are being adhered to
• Handling customer complaints and inquiries
International Ambasador Mrs Worlddwide 2009
Life Achievement
Mrs Singapore Worldwide 2008
Mrs Universe International 2008 (Top 5 in Bulgaria)
Isis Research Pte Ltd / Synovate (S) Pte Ltd (Merge)
2002 - 2006
• reading, monitoring and responding to the principal's email
• answering calls and handling queries
• preparing correspondence on the MD's behalf
• commissioning work on the MD's behalf
• liaising with staff, clients, etc.
• managing the MD electronic diary
• booking meetings
• organising travel and preparing complex travel itineraries
• writing minutes, taking dictation
• planning, organising and managing events
• managing a budget
• attending events/meetings as the principal's representative
• conducting research on the internet
• writing reports, executive summaries and newsletters
• preparing presentation
• preparing papers for meetings
• managing and reviewing filing and office systems
• updating website
Junior Secretary
Servier (S) Pte Ltd
1998 - 2002
• Provide secretarial and administrative support to the department
• Handle travel and accommodation arrangements
• Liaise with different departments for transferring of documents
• Set up meetings, book conference room and coordinate admin and logisticaspects of meetings
• Manage incoming correspondence
• Other ad hoc duties when required
Flight Stewardess
United Airlines Inc.
1992 - 1997
• Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets
• Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules
• Attend preflight briefings concerning weather, altitudes, routes, emergency
procedures, crew coordination, length of flights, food and beverage services offered, and numbers of passengers
• Conduct periodic trips through the cabin to ensure passenger comfort, and to distribute reading material, headphones, pillows, playing cards, and blankets.
• Direct and assist passengers in the event of an emergency, such as directing
passengers to evacuate a plane following an emergency landing
• Prepare reports showing places of departure and destination, passenger ticket
numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers
Other Information
Career Aspirations
To be a specialist in supporting the office administration management in the market's needs with the industry's capabilities.
Academic Achievement Degree in Business Mgmt Cambridge University (2002 - 2005) Advance Double Diploma in Business Management (with Merit)
London Cambridge of Commerce Institution (2001 - 2002) • Office Practice • Business English (Pass w Merit) • Manuscript Transcription & Text Production • Business Studies (Pass w Merit) Certificate in Office Professionals
The British Council (2001-2002) • Better Emails and Letter Writing
Bedok North Secondary School (1988 - 1991) • Major - Principles of Accountancy and Full Bookeeping GCE 'O-Level'