Software Associate
Capgemini india Pvt Ltd
Total years of experience :16 years, 8 Months
Supporting 3500+ Associates with IT related issues remotely with in SLA.
• Installation of software’s manually as per the user requirements.
• Creation of Standard images with latest patches and service packs.
• Configuring and managing safeword and VPN related issues.
• Implementing security for Dell & Lenovo laptops such as Safe Guard Easy.
• Lotus Notes ID retrieval by Coordinating with the Virtual teams and configuration.
• Managing VC (Video conference) through IP address and ISDN by Touch panel Avaya Technology.
• Providing the privileges and level 1 support to the users in Citrix.
• Strong knowledge of configuration and troubleshooting on MS-Outlook and Lotus notes.
• Troubleshooting various Dell, IBM, Lenovo desktops, laptops and HP Printers.
• Trouble shooting Ms Communicator 2007 R2, Microsoft LYNC version profile related issues.
• Strong knowledge on configuring and Troubleshooting Black berry device model (8520) for easy mailing system.
• Configuring and managing RSA, Safe word and VPN related issues.
• Linux operating system installation
• Managing User account, Creating DLs, Pre-staging Desktops & Laptops on Active directory through Corporate Directory (single sign-on Tool).
• Deploying & updating Software packages through Corporate Directory.
Site In-charge and handling all IT related issue. Good experience in handling team/vendor and working on multiple platforms like Windows, Linux, Openstack, Firewalls and Switches.