Group IT Manager
Kleindienst Group
مجموع سنوات الخبرة :20 years, 9 أشهر
Accountabilities:
• Availability of IT Services
• Ensure maximum access
• Development and ensure adherence of the IT Strategy
• Initiating IT policies
• Driving business requirements through best use of technologies
• IT and technology procurement
• Maintain an IT budget
Key achievements:
• Delivered Oracle Sales Cloud CRM
• Helpdesk ticketing system to streamline IT services
• Backup policies
• Implementation of a new domain and, migration and decommissioning of previous domain
• Implementation of wired and wireless networks across multiple sites, onshore and offshore
• Virtualised physical servers and reduced energy consumption and footprint
Cancer Research UK is the world's leading charity dedicated to discovering new ways to prevent, diagnose and treat cancer. Since its conception in 1902 the work carried out by Cancer Research UK continues to save lives globally. Organisation wide Cancer Research currently employs in the region of 2, 500 staff.
I am a member of team of three responsible for the provision, support and maintenance of SharePoint Server 2010 Enterprise services within the organisation. This requires me to engage with Business Analysts when designing and developing new solutions, the end users when providing support and the Systems Administrators when undertaking maintenance work including the installation of patches for SharePoint and SQL Servers.
Operational responsibilities includes:
• Providing application technical support in a virtual desktop environment
• Provisioning SharePoint sites
• Diagnose application hardware and software faults with assistance from the shared services teams
• Repair application faults through to resolution
• Install and configure application software
• Perform application health checks on a daily basis to proactively minimise application outages
• Server application upgrades, patching and configuration
• Creation and maintenance of all relevant documentation
• Ensure all support work meets or exceeds the standard agreed in the SLA
• Manage day-to-day workload, priority and position in queue
Key achievements:
• Installation and configuration of Project Server 2010 to mirror the live system
• EPM solution design
• Collaboration solution design
• Deployment of in-house .Net applications
• Change management
• Adhering to SLA
The Engineering Council is the UK regulatory body for the engineering profession. The organisation holds the national registers of 235, 000 Engineering Technicians (EngTech), Information and Communications Technology Technicians (ICTTech), Incorporated Engineers (IEng) and Chartered Engineers (CEng). In addition, the Engineering Council sets and maintains the internationally recognised standards of professional competence and ethics that govern the award and retention of these titles.
EngineeringUK is a not-for-profit organisation based in the same location as the Engineering Council; they work across industry and business to promote engineers and engineering in the UK. In total the two organisations have in the region of 150 users.
I become the ICT Manager in September 2009 after the Engineering Council worked with my previous employer Micropoint to employ me directly.
As the ICT Manager of the organisation I had the following responsibilities:
• Staff management
• Internal system strategy and ensuring internal system maintenance and support
• Supply chain management and IT Budgeting
• Managing outsourced teams
• System Architecture
• Design and implementation of internal processes, covering subjects such as change control, escalation and documentation
Key achievements:
• Implement a successful Service Desk
• Documenting and maintaining Help Desk policies and procedures
• Ensuring adherence of SLAs
• Technical lead on implementing SharePoint 2010
• Technical lead on website \[extranet and internet\] upgrade project
• Architecture of a server consolidation and upgrade programme of works
• Managed a domain upgrade to Windows Sever 2008 R2
• Managed an upgrade to Microsoft Exchange
Micropoint provides support services to a variety of clients throughout the UK. I was hired to fulfil
Micropoint's contract with the Engineering Council.
Appointed as an onsite engineer at the premises of Engineering Council reporting to the Operations
Director for the first year. The following year I was the sole IT person in-house, with Micropoint available as an escalation point.
Key duties included:
• Ensure adherence to SLAs when providing technical support
• Remote administration and management of all ICT equipment
• Using remote control software tools to provide fault resolution and diagnosis for remote users
• Recording and processing fault reports as reported on desktops, servers and laptops
• Logging and prioritising system and user support calls for the third line support team
• Administration of Microsoft Active Directory and Microsoft Exchange Server
• Server maintenance, backup management and troubleshooting
• Liaise with contractors responsible for website development and a bespoke internal application
• Create and maintain day to day telephone and voicemail systems requirements
• Updating the organisations' websites (Intranet, Extranet and public site)
• IT purchasing, system building and hardware and software auditing
• IT budgeting and financial forecasting
Key achievements:
• Created a support ticketing system
• Consistently exceeded SLAs
• Improved the users satisfaction toward the IT systems
• Built a purchase order system using C# and MS SQL
• Developed an Adobe Flash application to display key information to visitors which remains in use
today
• Completed project work for other Micropoint clients, including a large West London NHS PCT
Youcanstore.com is an independent London based self-storage company. The organisation needed
consultation to develop a clear strategy which supported their business needs.
Key achievements
• Designed and implemented in-house networking solution
• Managed the implementation of a hosted e-mail and SQL service
• Installed and configured web services and remote workplace
• Installed and configured a Document Management System using Microsoft SharePoint
• Installation and configuration of a new LAN and WAN
• Roll out of anti-virus application, with a centrally managed console
• Established and configured of backup policies
Dubbs is an independent post-production, creative communication and digital media company based in Soho, London.
Key duties and achievement:
• Assessing the requirement for hardware and software
• Purchasing
• Network administration
• Manage the internal IT infrastructure
• Database development and administration
• Migration from a Windows NT environment to Windows 2000
• Deployment of Windows Active Directory
• Development of database applications for in-house use & external clients
• Upkeep of network security, this involved regular assessment of anti-virus and spy-ware software
updates and monitoring network activities
• Email server management, including security updates and troubleshooting
• Development and maintenance of the company's websites
Achieved an Upper Second in BSc (Hons.) Business Information Technology