Sivakumar Ramalingam

Risk /quality Manager at Holiday inn Kuwait

• Kuwait - Al Kuwait
• May 2013 to March 2016

 Identify and implement appropriate quality-related training programs, and measure hotel performance by collecting data and producing statistical reports of customer satisfaction.
 Adherence to brand & brand safety standards and ensure compliance with national and international standards and legislation.
 Develop, communicate and implement quality assurance plans and policies.
 Establish service excellence and performance improvement measures and coordinate with operations departments to monitor and maintain performance standards.
 Conduct and facilitate the training systems to ensure quality of service and the continual development of team members
 Provide mentoring, coaching and regular feedback to improve team member’s performance, and recognize good performance.
 Ensure the highest level of guest satisfaction by providing top quality guest services and amenities, which should demonstrate to impact the overall guest experiences in the hotel.
 Support and maintain the Food Safety Certification program and fulfill the role of SQF (Safe Quality Foods)
 Incorporates and maintains safety observances, including but not limited to, use of all PPE by employees, ensuring guards and safety features are working, and promoting good daily safety practices and habits.

 Brand safety standard peer review /Audits/ hygiene Audits for IHG properties in Kuwait& Bahrain
 Manages a group of security guards who ensure the protection of an organization's facilities and Develops and presents reports on audit findings and recommendations.
 Develops and enforces security procedures and regulations. Interfacing with external security guard agency for staffing of security positions.
 Facilitating on-the-job training for specifics of security guard monitoring and protection responsibilities
 Acts as a liaison to all departments on security measures, procedures, and needs. Manage processes for protecting classified, proprietary, and sensitive information
 Implement safety risk management practices in line with the company’s health and safety policy
 Designing and delivering Training sessions (Fire training, Bomb threat, basic food hygiene, Intermediate Food hygiene and other safety trainings.
 Conducting Quality assessment audits in various hotel departments(MQSA)
 Facilitating Total Quality Management Program Maintenance meetings
 Conduct and review Risk Assessments periodically and ensure identified risks are managed and controlled
 Conducting and gathering of FLS10 minutes training and notes
 Conducting vendor audits
 Implemented all prerequisite programs needed as the foundation of the HACCP plan and implement fully operational HACCP based Food Safety Management System for Holiday Inn Kuwait
 Ensure and maintain hygiene standards as per the requirement of local authorities
 Monitor and implemented recommendations made by Pest control services
 Always ensure that a positive hygiene culture is driven, followed and complied with for the success of maintaining the HACCP system.
 Implemented food sampling and water sampling test with help of TUV Nord Dubai
 Investigate and comments on customer complaints in respect of food hygiene and food safety as per any non-conformance report.
 Preparing monthly sampling schedule, statistical reports and give recommendations for improvement.
 Carry out full investigations and audit the hotel to ensure health and safety compliance
 Ensure that Emergency Procedures are documented and current. A planned emergency evacuation is carried out every 6 months for each property
 IHG Green Engage champion/Achieved level 1-4
 Establish audit requirements to ensure compliance in Food Safety, Occupational Safety and Environmental regulations
 Oversee all audit results, evaluate trends, communicate results and establish action plans to ensure hotel remains in compliance with corporate and regulatory requirements