Manager, Environmental Services
Cleveland Clinic Abu Dhabi
مجموع سنوات الخبرة :32 years, 5 أشهر
Managing the Environmental Services (Housekeeping) at Cleveland Clinic Abu Dhabi.
Managing Window & Façade Cleaning Services), Pest Control, Waste Management (General, Recycle, Medical Waste, and Hazardous Waste), and Medical Equipment Disinfection.
- Train front-line and supervisory level housekeeping, waste management and textile services (laundry/linens) staff in international “best practices” and related technical skills and competencies.
- Liaise regularly with CCAD Infection Prevention to develop cleaning protocols.
- Interact closely with contracted support services vendors concerning contracted staff to be assigned to CCAD.
- Facilitate onboarding, badging, orientation, uniforms, and visa, security, and medical fitness verifications for 500± staff.
- Draft and develop appropriate job descriptions and perform initial and ongoing competency assessments.
- Prepare and facilitate training courses and programs for contracted staff, including the design of instructional and participant materials.
- Organize training manuals, multimedia visual aids and other educational materials.
- Analyze training needs to develop new training programs or modify and improve existing programs.
- Determine data elements necessary for training database and maintain data on an ongoing basis.
- Conduct training sessions in both large and small group settings and act as a facilitator for large training venues. Develop testing and evaluation procedures.
- Ad-hoc Tasks as following: Oversee and monitor the provision of services rendered by contractor according to agreement/scope of services.
- Oversee the quality assurance and performance improvement activities within the General Services Division.
- Provide technical expertise on all matters related to Environmental practices and technology.
- Participate in the development of Environmental Services operating and capital budgets, Operating Manuals, Policy and Procedures.
- Participate in the scope of services development of RFI and RFP process and assist to identify the potential service provider for (1) Environmental Services (2) Training Content Development and Implementation for all outsourced personnel at Operations Departments with CCAD and (3) Data Centre Specialized Cleaning Services.
- Being a restarted company fully responsible for the Business Development and establishing new contracts, managing relationships with key clients and customers at all times. Continually seek ways to improve the quality and efficiency of services and retention of the contracts.
- Prepare and develop draft of Company Policy, Standard Operating Procedures, Operational Checklists and Formats for all Housekeeping and Catering operational activities.
- Budget and P&L statements of individual operations are prepared and ensure the same is understood by Operation Managers, and monitor, maintained on daily basis.
- Ensure that SOPs remain up-to-date, relevant and fully implemented and followed at all times. Take a leading role in the implementation, use and maintenance of the Quality Audit Tool across all operational units.
- Analyze and organize the training needs of all staff as appropriate to ensure that all SOPs are understood, implemented and followed at all times. Conduct Tool-Box trainings for small group of 20 to large group trainings of above 250 numbers in liaising with clients requirements.
- Prepare and Train the front-line and supervisory level housekeeping, waste management and Laundry services staff in international “Best Practices” and related technical skills and competencies.
- Prepare and develop Job Descriptions of various category staffs and perform initial and ongoing competency assessments and evaluations.
- Recruit, facilitate uniforms, shoes and Identity cards and provide orientation and basic training and deploy key positions as per the operational requirements and mobilize as well as the new contracts. Effectively managing all operational staff as required.
- Organize Medical Fitness Certification and ensure to submit a copy to client’s office.
- Ensure that any examples of Best-Practice across all units are identified, captured and shared through the development and implementation of our SOPs.
- Prepare Operational, Environment, Health and Safety manual and Training Manual, Handouts and Educational notes developed in appropriate language for the staff level to understand with pictures and diagrams incorporated.
- To ensure the Purchases and Suppliers are intact for effective cost controlling.
- Ensure Operational Excellence by allocating tasks and responsibilities to Unit Managers, Operation Executives and Supervisors and to ensure the same has been achieved through Quality Audit Tool and documented.
- Play a leading role in securing external accreditation standards such as JCI, HACCP, ISO, NABH, NABL etc.
- Play a leading role in EHSQ incident management, reporting and corrective actions.
- For all staff being directly managed a meaningful understanding of their personal circumstances, emotional wellbeing and career aspirations must be maintained at all times. Assist in the development and retention of employees through effective and caring management.
- Ensure full transparency in relation to safety. Our actions to support their implementation.
- Participate in strategic discussions with other members of the management team in order to help decide on future policy and corporate strategy.
- Fully implement and support the Company’s policy on sharing above-budget profits with all staff members. Provide feedback and advice to ensure that the distribution of above-budget profits is carried out in the most effective way.
- As a Projects Manager of Catering Services at CMC, Vellore and Manipal Hospital, Salem, Tamil Nadu - India key responsibilities were to plan, organize and manage the food services are provided efficiently and effectively within agreed operating standards and procedures at both the hospitals.
- Responsible for the production of menus for patients and staff in conjunction with the dietician and chef and to ensure food is produced in a safe and hygienic manner and patients are appropriately nourished.
- Liaise with Hospital Administration on matters relating to the contract and organizing and arranging Banquets and Outside Catering Orders.
- Responsible for development and up gradation of the present service setup to next stage and designing the needs and implementing the interior design, furniture and equipment and machineries being bought with the approval of Senior Management.
- To ensure all outlets cleanliness, health and hygiene practices, and good working conditions of the equipment, ensuring sufficient stock quantities are received and stored appropriately as per standards.
- Responsible for all month end contractual activities and submit monthly reports (Operational and financial) to the Regional GM - Healthcare.
- Delegate the duties and overall management of all staff and ensure all staffs are aware of and follow all policies and procedures, monitoring personal hygiene and general HR duties.
- Responsible for Recruitment, Basic Orientation and Training of new employees and organizing periodical trainings to develop the new recruits.
- To identify the training needs for all the staff and organize/provide Tool-Box Meeting, In-house training and to conform to the Company’s guidelines related to area as detailed in the Company’s Quality Assurance Program in compliance with ISO 9001:2008 QMS.
- To assist in achieving acceptable standards at CMC by NABH and NABL Quality Hygiene Inspections and the company’s hygiene authority inspection.
Fully implementing all relevant operating standards set by the Company.
Abiding by the Company’s stated Mission. Effectively managing all operational staff as required.
Take a leading role in the implementation, use and maintenance of the Maximiser quality audit tool across all operational units.
Take a leading role in the development of Standard Operating Procedures (SOPs) for all activities across all operational units.
Ensure that SOPs remain up-to-date and relevant and that SOPs are fully implemented and followed at all times in every operational unit.
Assist in the training of all staff as appropriate to ensure that all SOPs are understood, implemented and followed at all times.
Play a leading role in securing external accreditation standards such as HACCP, ISO, etc.
Ensure that any examples of best-practice across all units are identified, captured and shared through the development and implementation of our SOPs.
Play a leading role in HSEQ incident management, reporting and corrective actions.
Assist as required in the mobilisation and management of new projects.
For all staff being directly managed a meaningful understanding of their personal circumstances, emotional wellbeing and career aspirations must be maintained at all times.
Assist in managing relationships with key clients and customers at all times. Continually seek ways to improve the quality and efficiency of our services. Assist in the development and retention of employees through effective and caring management.
Ensure full transparency in relation to safety. our actions to support their implementation.
Participate in strategic discussions with other members of the management team in order to help decide on future policy and corporate strategy.
Fully implement and support the Company’s policy on sharing above-budget profits with all staff members.
Provide feedback and advice to ensure that the distribution of above-budget profits are carried out in the most effective way.
As an Operation Manager key responsibilities are to plan, organize and manage the Domestic Services are provided efficiently and effectively within agreed operating standards with the manpower capacity of 320 staff on site.
Liaise with Rashid Hospitals' Administration on matters relating to the contract.
Delegate and overall management of all staff and ensure all staff are aware of and follow all policies and Safe Working procedures and prime importance is given on infection control policy, monitoring personal hygiene and general HR duties.
To ensure all outlets cleanliness, health and hygiene practices, and good working conditions of the equipments, ensuring sufficient stock quantities are received and stored appropriately as per standards.
Responsible for all month end contractual activities and submit monthly reports to the client, Regional GM - Healthcare and HSE Manager - Middle East.
To identify the training needs for all the staff and organize/provide Tool-Box Meeting, In-house training and to conform to the Company’s guidelines related to area as detailed in the Company’s Quality Assurance Program in compliance with ISO 9001:2000 QMS.
To conform in maintaining/achieving the JCIA standards and the company’s hygiene authority inspection.
As a HSEQ Officer of Medirest which operates Hospitals Catering Services and Facility Management key responsibilities are to plan, organize and manage the food services are provided efficiently and effectively within agreed operating standards and procedures at all the hospitals.
Responsible for the safe food production from Healthcare based operations in UAE (46 operations) and to ensure that food is served in a hygienic manner and patients are appropriately nourished.
Assist and liaise with contracted Hospitals' Administration on matters relating to the HSE.
To ensure all outlets cleanliness, health and hygiene practices, and good working conditions of the equipments, ensuring sufficient stock quantities are received and stored appropriately as per safety standards requirement.
Responsible for all month end contractual activities and submit monthly reports (HSEQ aspects) to the Regional GM - Healthcare and HSE Manager - Middle East.
Delegate and overall management of all staff and ensure all staff are aware of Safe Working procedures and follow all general policies and procedures, monitoring personal hygiene.
To identify the training needs for all the staff and organize/provide Tool-Box Meeting, In-house training and to conform to the Company’s guidelines related to area as detailed in the Company’s Quality Assurance Program in compliance with ISO 9001:2000 QMS.
To assist in achieving the JCIA standards and the hygiene authority inspections carried out by local municipalities.
As a Team Leader of Catering Services at Madinat Zayed/ Mirfa Hospitals key responsibilities are to plan, organize and manage the food services are provided efficiently and effectively within agreed operating standards and procedures at both the hospitals.
Responsible for the production of menus for patients and staff in conjunction with the dietician and chef and to ensure food is produced in a safe and hygienic manner and patients are appropriately nourished.
Liaise with Hospital Administration on matters relating to the contract and organizing and arranging Banquets and Outside Catering Orders.
To ensure all outlets cleanliness, health and hygiene practices, and good working conditions of the equipments, ensuring sufficient stock quantities are received and stored appropriately as per standards.
Responsible for all month end contractual activities and submit monthly reports (Operational and financial) to the Regional GM - Healthcare.
Delegate the duties and overall management of all staff and ensure all staff are aware of and follow all policies and procedures, monitoring personal hygiene and general HR duties.
To identify the training needs for all the staff and organize/provide Tool-Box Meeting, In-house training and to conform to the Company’s guidelines related to area as detailed in the Company’s Quality Assurance Program in compliance with ISO 9001:2000 QMS.
To assist in achieving acceptable standards at the GHA Quality Hygiene Inspection and the company’s hygiene authority inspection.
As a Team Leader of Catering Services at Madinat Zayed/ Mirfa Hospitals key responsibilities are to plan, organize and manage the food services are provided efficiently and effectively within agreed operating standards and procedures at both the hospitals.
Responsible for the production of menus for patients and staff in conjunction with the dietician and chef and to ensure food is produced in a safe and hygienic manner and patients are appropriately nourished.
Liaise with Hospital Administration on matters relating to the contract and organizing and arranging Banquets and Outside Catering Orders.
To ensure all outlets cleanliness, health and hygiene practices, and good working conditions of the equipments, ensuring sufficient stock quantities are received and stored appropriately as per standards.
Responsible for all month end contractual activities and submit monthly reports (Operational and financial) to the Regional GM - Healthcare.
Delegate the duties and overall management of all staff and ensure all staff are aware of and follow all policies and procedures, monitoring personal hygiene and general HR duties.
To identify the training needs for all the staff and organize/provide Tool-Box Meeting, In-house training and to conform to the Company’s guidelines related to area as detailed in the Company’s Quality Assurance Program in compliance with ISO 9001:2000 QMS.
To assist in achieving acceptable standards at the GHA Quality Hygiene Inspection and the company’s hygiene authority inspection.
As a Team Leader of Food & Nutrition services at American Hospital Dubai major responsibilities were to plan, organize and manage the Administrative activities of the operation, self-correspondence, and filing, handling the telephone, preparing various Daily, Weekly and Monthly Reports.
To ensure patient foods quality, temperature, accuracy and appearance of food as per therapeutic diets. Organizing and arranging Banquets and Outside Catering Orders.
Delegate the duties to staff, monitoring personal hygiene and general HR duties. Organizing Tool-Box Meeting, In-house training and Quality Assurance Program in compliance with ISO 9001:2000 QMS.
Coordinating with supervisors for all outlets cleanliness, Health and Hygiene practices, ensuring sufficient stock quantities and good working conditions of the equipments.
Other duties involved in follow-up on Accounts receivables, assist in inventory control and preparing invoices. Overseeing the Operation Manager’s functions during his absence.
Held key responsibilities of general day to day 21 departments and 250 personnel administration includes self-correspondence, filing and illustrating documentation.
Handling the Reception, telephones and mail distribution.
Preparing various daily, weekly and monthly reports, Consignment Notes for shipping and Air Freight, maintaining eight vehicles and six food containers schedule.
Maintaining five restaurants 28 days recycling menu along with Guest Comments Log Books.
Handling the Check-in and checkout, Reservations, Telephone board, Cash Billing and Credit Card payments, Night Duty billing and Auditing, Correspondence and filing.
Other duties involved in imparting the practical knowledge to trainees from Food Craft Institute, Pondicherry and handling group check-in and checkouts.