Deputy Director- IT infrastructure & Information Security
PNB MetLife Insurance Co. Ltd
Total years of experience :34 years, 5 Months
• Lead & manage CTO Operations in India supporting business across for 9, 000 users in 1200 locations with the help of team size of 80+ engineers and $10 mn Budget
• Formulate Technology Strategy in close alignment to Business Strategy and performing the role of technical advisory to the business .
• Lead IT Governance initiatives including IT Audit, Compliance, Financials, Vendor Management, PMO & Quality.
• As a Digital and Mobility council member, contribute technical inputs to finalize the technical design as part of the digital strategy for the company.
• As a Crisis Manager, effectively handle highly complex crisis situations in a high pressure environments which always resulted in timely System restore, stake holders’ communications & prevention of loss to the business.
• Part of the core team which implemented innovative technology solution in Insurance industry resulting in global recognition through Celent Award in 2011-12
• Successfully accomplished high impact strategic projects on Data Centre consolidation, Global Communication Platform, Data Warehouse which led the way for cost and operational efficiency.
• Strategized and led the CRM & Contact Centre implementation - First in the region helping our customers and regulator to track our customer service both quantitatively and qualitatively.
• Managed Information Security & IT Risk practice - leading to Industry Standard Certifications & implementation global standard tools for effective security standards In the company.
• Steered the M & A activities for Infrastructure with two major banks in India and Malaysia which helped the Company align to its strategic initiatives.
• Heading the Application and Production support & ensuring application uptime over 99%
• Well versed in Application development methodologies.
• Architected solutions for CRM, Data Warehouse, Portal, IGMS, mobility solutions, POS & Digital platform.
• Responsible to Lead the team to support business for IT Infrastructure and provide Service Delivery over 180 branches and consistently able to meet & exceed the agreed service levels.
• Conceptualized, ideated and implemented Mobility solutions providing business illustrations to field sales force for closing the sales faster.
• Introduced innovative variable Branch support model basis the business top line which helped the business to improve expense efficiency by 20%.
• Conducted ITIL Gap analysis and initiated Operational Reporting practice to track & review the incident, Change & Problem tickets on monthly management reviews.
• Designed & built a tier-3 Data Centre with functional DR and Migration of core application database from SQL to Oracle & Customer Technical Support resulting in providing a very stable infrastructure environment for business and solved the frequent system downtime problem.
• Supported for the IT Infrastructure and Operations to the business and customers.
• Team player who contributed effectively for the regional data centre project in Singapore
• Supporting the production applications for the customers - Data Analytics, messaging, multimedia applications and Stock Market update applications
• Established an integrated Unified communication system across the South Asia region
• Led the technical implementation team for Bloomberg Terminal implementation effectively ensuring over 40% terminal sales growth year on year and 100% retention.
• Implemented and trained the team on SAP upgrade program which helped to increase efficiency
• Handled Multi Media studio, Data Centre Operations, Production Support, Customer Support, IT Operations, Vendor Management, News Room Operations, & Telecom Management
• Implemented and supported the LAN, WAN and Security systems.
• Handled the implementation and production support for Depository Participant systems and messaging platform.
• Part of the Core team implementing ITIL in the company resulting in ISO 9000 certification.
• Implemented the Information Security Policy across enterprise in coordination with PWC.
• Core Group Member of the Enterprise Security council which review and recommend all the new contracts, business and other corporate engagements
• Ideated and Strategized the Implemented the India's largest Private Wide Area Network covering 133 locations with 93 locations covered on VOIP which helped saving over $ 2mn for the company and also provide higher network uptime.
• Led the team responsible for Network & Network Security Management, Windows Administration, Information Security, Telecom Management, and Vendor Management & Email Management
• Regiment of Artillery award winner for best Cadet Officer in 1990.
• Lead the troops and train them for various theaters and field exercises .
• Motivate troops to perform under extremely adverse and trying conditions to achieve goals.
• Drive Central Operational Command and coordinate & handle complex tasks .
• Perform Crisis Management and have ability to make Decisions quickly and own it .
• Handle the Unit administration relating to troops, finance, welfare, Safety, Security & training,
• Develop Standard Operating Procedures for standardization and clarity of processes
• Organize the regimental events, trainings and exercises
• Manage Administrative tasks pertaining to Men and material
• Liaise with Government and Security Agencies
• Handle the telecommunication and signals detachment in order to provide the vital link between the forces during coordinated exercises
Did my project on " SECURITY AND PRIVACY IN RADIO FREQUENCY IDENTIFICATION DEVICES"