Head Trade Services
National Bank of Oman
مجموع سنوات الخبرة :32 years, 7 أشهر
Heading the Trade Services Division of National Bank of Oman (NBO) the second largest bank in Oman.
Supporting Trade Services operations of NBO, UAE whenever required.
Supporting Sales team to clinch deals which requires support from operations.
Responsible for recruitment, training, creating career path, monitoring performance of the team members.
Need to ensure Risk Control, TAT & Accuracy in Operations. Need to ensure Satisfactory audit rating
Continuously plan, train, test the preparedness in line with Company’s BCP guidelines.
Responsible for process improvement. Identifying bottle necks in operations and clear the same to achieve operational efficiency and cost reduction. To ensure robustness of Trade operations.
Upgradation of various Software used by the division which includes recommendation, user testing, implementation, Process documentation, training etc.
Conspectus
A competent professional with nearly 18 years of qualitative experience in Operations, Customer Service, and Relationship management in the banking industry with predominant experience in Trade Finance.
Worked as Vice President-Operations at Scope International (Standard Chartered Bank), Chennai for managing Letter of Credit operations of 17 countries through a team size of 130.
Worked as Vice President-Operations at National Trust Housing Finance Ltd for managing Operations, Business development, Credit & Risk of the entire organisation through a team size of 115.
Worked as Associate Vice President - Trade & Supply Chain with HSBC to manage the Trade Services business and Operations at Coimbatore.
Worked as Head - Trade Services Operations (Taiwan Unit) with ABN Amro Central Enterprises (presently Royal Bank of Scotland), Chennai to process Trade Service documents
Possess Certified Documentary Credit Specialist (CDCS) certification from IFS, London
Possess MBA, Finance qualification from Deakin University, Melbourne.
Possess experience in Operations, Customer Service, and Relationship Management with Corporate Banking, Commercial Banking and Retail Banking products.
Set up Operations departments such as Trade Services, Factoring including Bill discounting, Vendor financing, Guarantees, Export and Import Bills under collection & Letter of Credit, Retail Liabilities, Retail Assets, Commercial Banking, Cash management at HSBC.
Improved process efficiency in operations through Process study, Cycle time study, Time and motion study, standardisation & customisation of process to suit the products handled and branch priorities. Designed Business Continuity plan of the division and integrating to the Organisation’s BCP. Implemented and managed Knowledge-Sharing and Quality Circle programs to improve process standards.
Migrated branch operations to Off-site teams and monitored performance for customer-satisfaction.
Instrumental in development, customisation and implementation of advanced software (Bank Trade) for Trade Services process which includes User-testing, Training and creation of procedure-manual. Implemented e-Filing.
Employment Profile
Scope International (Standard Chartered Bank) Jun’ 14 - till date
Vice President - Operations
Was heading Letter of Credit Vertical to manage the centralised operations team of 17 countries for LC issuance, LC advising & Payments. Heading a team of 130 members for the same.
Need to ensure TAT & Accuracy in Operations.
To create and maintain rapport with the Country’s Trade Operations teams.
Continuously plan, train, test the preparedness in line with Company’s BCP guidelines.
Responsible for recruitment, training, creating career path, monitoring performance of the team members.
Responsible for process improvement. Identifying bottle necks in operations and clear the same to achieve operational efficiency and cost reduction.
HSBC, Coimbatore Mar’ 08 - Apr’09
Associate Vice President - Trade & Supply Chain
Managed a team of Sales managers and Relationship managers for business development of Trade & Supply Chain oriented banking products.
Contributed to Product Development and Process Improvement.
Responsible for smooth functioning of Operations Team and to ensure satisfactory auditing.
ABN AMRO (Central Enterprises), Chennai Jun’03 to Apr’04
Head-Trade Services (Taiwan Unit) (Assistant Manager)
Administered the entire gamut of trade services operations of the unit.
Exceeded the Service Level Agreement (SLA) standards on turn-around-time and accuracy
Managed process in terms of Audit requirements and prevent money laundering (Anti-money laundering controls)
Supported the development and customisation of Advanced Software for Trade Services (BANK TRADE)and implementation including user-testing, training & creation of user manual