SAP Basis Consultant and Service Delivery Associate
DXC Technologies
Total years of experience :21 years, 6 Months
● Daily performance monitoring and troubleshooting for large-scale customer systems using FRUN and Service Now tools.
● Managed updates, backup configuration, kernel upgrades, and database upgrades.
● Configured Transport Path (STMS) for efficient system transport.
● Configured SAP FIORI Production servers and Adobe Document System (ADS) for document management.
● Conducted Cloud connector configuration and SAPROUTER management, including certificate renewal.
● Administered HANA DB, including backup, recovery, and update revisions.
● Proficiently used HANA-Cockpit for performance monitoring, backup scheduling, alert management, and troubleshooting.
● Installed and configured SAP HANA components, including HANA DB, HANA Client, and HANA Studio.
● Hands-on experience in Hana System Replication and Disaster Recovery setup.
● Managed SAP HANA services and User Administration.
● Provided high-priority production support and resolved project issues through incident management and root cause analysis.
● Executed monthly updates and patch updates for Vertex and BSI TaxFactory across environments.
● Applied HR Support Packages upgrades and imported Transport Requests through ChaRM.
● Managed system starting and stopping within maintenance windows.
● Conducted PGP Encryption for enhanced security measures.
● Conducted upgrades, including SAP Kernel, Support Packs, Add-On Installation, and support pack stack.
● Administered SAP spool systems and executed Enhancement Package upgrades.
● Conducted DB refreshes in Oracle databases for system performance and reliability maintenance.
● Provided daily monitoring and troubleshooting support, including incident management using ServiceNow.
● Ensured system stability and performance by monitoring system logs, locks, and update requests.
● Administered Oracle database, managing backups and space allocation.
● Led SAP Kernel upgrades, applied Support Packs, and managed Add-On installations.
● Optimized system performance through memory and Oracle parameter tuning following SAP standards.
● Configured Transport Management System (TMS) settings and managed Transport Requests.
● Oversaw SAP spool administration and promptly resolved related issues.
● Demonstrated expertise in client administration, including local and remote client copy operations.
● Provided first-time resolution for user tickets through incident, change, and problem management using Axios Systems' Assyst.
● Conducted regular system health checks, analyzed runtime errors, and managed database statistics.
● Led SAP Kernel upgrades, applied Support Packs, and managed Add-On installations to ensure system currency.
● Configured Transport Management System (TMS) settings and managed Transport Requests.
● Installed and troubleshooted Microsoft Windows Server, Active Directory (AD-DS), DNS, and Microsoft Exchange Server.
● Managed RAID configurations and Windows Server installations on HP blade servers.
● Activated and supported Blackberry BES and BIS services for end-users.
● Provided support and troubleshooting for POS machines running IPOS Retail Pro software.
● Implemented and maintained regular backup schedules for data integrity and recovery.
Managing the incident and resolving technical problems through the help desk software systems (Assyst).
Handling all domain users of Al Jaber domain (More than Two Thousand users).
New user creation, assigning privileges, password resetting, granting and revoking access through ADS.
Maintaining Active directory services domain and local level policies.
Managing network printers, file share using Active directory.
Help Desk & IT Support Engineer