IT Support
Dubai World
Total years of experience :3 years, 9 Months
and responsibilities
• Maintain and manage workstations, printers, scanners and other related
equipment
• Determine, identify and troubleshoot technical problems relating to
software and hardware
• Act as a technical resource to assist users with resolving computer issues
• Analyze network problems and manage preventative maintenance
procedures
• Received help tickets from users on company and delegated tasks to
appropriate departmental personnel
• Provided on-phone and online support for users in the company
communication network to facilitate effective operation of IT resources
• Implemented improved assessment and analytical techniques for further
achievement of identified departmental goals
• Drove enhanced performance figures for IT team and department to meet
stated management expectations and relevant standards
and responsibilities
• Operating and monitoring banks of screens, reporting incidents as
evidence, and potentially contacting the police and emergency service as
and when required
• Submitting daily report to the supervisor about working
and responsibilities
• Installing software or hardware
• Maintaining and repairing desktops, laptops, savers and other equipments
in
courses: Vocational Aptitude Certificate in Motor Mechanics (C.A.P) 2001
courses: Cameroon Opportunity Industrialization Centre (COIC)
courses: Cameroon Opportunity Industrialization Centre (COIC)
courses: Cameroon Opportunity Industrialization Centre (COIC)